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Forum Discussion

Cpete2528's avatar
Nov 25, 2021
Solved

Cm1100 Modem connected to the internet, but wifi says connected without internet

My internet is working when lan connected to my PC.  But, when I try to use wifi it says connected without internet.  Please help.  thank you.

 

 

  • I went back and tried the nighthawk app again and it worked. Thank you for your time.

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    The CM1100 is a modem, not a router. 

    So its not controlling the wifi. 

    What router is connected to the modem?

    The CM1100 has 2x ethernet ports but the majority of ISP's only allow 1 device to be connected to it at a time. Is anything else connected to the modem? if so, disconnect everything from the modem and power it off for 2 minutes (and your router). Then power the modem back on and give it 2 minutes. Then connect the router back to it and power the router on. 

    • Cpete2528's avatar
      Cpete2528
      Tutor
      I have the AX4300 router. I have tried unplugging and plugging in several times.
      • plemans's avatar
        plemans
        Guru - Experienced User

        Cpete2528 wrote:
        I have the AX4300 router. I have tried unplugging and plugging in several times.

        AX4300 is a speed, not a model. 

        Tried plugging/unplugging? 

        Is anything else connected to the modem?

         

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Cpete2528 wrote:

    My internet is working when lan connected to my PC.  But, when I try to use wifi it says connected without internet.  Please help.  thank you.

     

     


    Sounds like it could be the wifi devices rather than the router.

     

    What wifi clients?