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trx-4-defender's avatar
trx-4-defender
Aspirant
Dec 01, 2019
Solved

connect to caomcast ( xfinity) modem

I just install Nighthawk R8000 to Xfinity modem.

- work for couple hours,

- still have 2,4G from  comcast

- R8000 give me one 5Ghz band

Install nighthawk app and stuck at login to 2.4Ghz

Then nothing connect to internet.

Unplug the R8000 and everything back to normal ( without Nighthawk R8000)

Please help to install the router, anyone who is succesfull connect to xfinity modem, your help greatly appreciate.

Any good procedure

Thanks

  • microchip8's avatar
    microchip8
    Dec 01, 2019

    your Netgear "modem" is not a modem but a router. Your ISP provided device is a modem/router combo. Connecting these two together without setting your ISP modem/router into bridge mode creates a double NAT which you should avoid

     

    The firmware version of the R8000 can be found either in the app or the Web GUI at http://192.168.1.1

    Your ISP modem/router most likely has a label on it with the device model

6 Replies

  • microchip8's avatar
    microchip8
    Master
    Dec 01, 2019

    You're running 2 routers and creating a double NAT. Set your ISP modem/router to bridge mode if possible and use the R8000 as the router. Also, it would be useful to know the ISP modem model and firmware version on the R8000

    • trx-4-defender's avatar
      trx-4-defender
      Aspirant
      Dec 01, 2019

      Thanks for your respond,

      I need of a procedure of how to setup, 

      When I set up, it just went very fast and smooth untill I see only one band which is 5Ghz, 

      I then down load the nighthawk app then I was be able to see other 2 bands

      But then I would lost the internet connection, so I unplug the ethernet cable from the comcast modem and go back to the original setup of comcast, which is their modem/router.

      I don't know where to get the info of firmware, my netgear modem is R8000, ac3200 X6

       

      Thanks

       

       

       

      • microchip8's avatar
        microchip8
        Master
        Dec 01, 2019

        your Netgear "modem" is not a modem but a router. Your ISP provided device is a modem/router combo. Connecting these two together without setting your ISP modem/router into bridge mode creates a double NAT which you should avoid

         

        The firmware version of the R8000 can be found either in the app or the Web GUI at http://192.168.1.1

        Your ISP modem/router most likely has a label on it with the device model