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Forum Discussion
connecting security camera issues
I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my router. I previously had this issue with a nest product and the mygarage sensor and return both thinking it was out of range of the router. There is no "firewall" listed under security on the router page as may have stated before. What settings do I need to change in order for my router to allow me to set up smart home products without issue?
17 Replies
What modem/gateway do you have?
What firmware is on the router?
what actual issue happens during setup? (details help us more than "will not setup"
it is an Arris 6190 modem, I have the most recent firmware update on the router as of Saturday but I am at work so I cannot access the device currently. The arlo app finds the wifi, has me enter ssid, attempts to set up camera then gives me an error after about 4 minutes. Typical error code is C223 which is a wifi issue. I spent the better part of 3 days on with Arlo as they had me power cycle devices, reinstall app, all of the basic troubleshooting etc. The camera will connect when I use my phone hotspot so it is not a camera issue or arlo app issue. Every one of the 4 level 2 techs I spoke to have said it is an issue with the firewall settings blocking the setup.
Its the SB6190 modem?
Firmware will be kind of key if you have the R8000.
the R8000 got the netgear armor update. I've see a few instances where not all of the r8000's played nicely with it.
so I usually have them try downgrading the firmware to the prior version, doing a factory reset, and then a new install (not from backup). then I have them disable auto updates.
Ahall1113 wrote:
I have an Arlo 4 Essential and it will find the wifi but not allow the set up. All of the troubleshoot from Arlo has been done and they have determined that it is due to the firewall settings on my router.
I doubt very much that it has anything to do with the router's firewall. You have no control over that. No settings there to play with.
People usually complain about the 2.4 GHz versus 5 GHz issue.
You best bet is to persevere with Arlo's community.
Arlo Smart Home Security - Arlo Community
I have set up the Arlo 4 Essential many times. (Beta testing.) It works fine.
I assume that you are using it in "AP" mode rather than through a hub. I have been through both. Often. But without knowing where your setup goes wrong, it isn't possible to offer any more advice.
So the Arlo pro 4 essential without hub with a nightwahkr8000. Arlo app finds wifi, I enter SSID, it tries to set up camera and gives me a network error after 2 to minutes. I have had this happen with the mygarage product, 2 nest cameras and now my 2nd arlo camera. I returned them thinking they were defective. But what your saying is it in no way could be that the firewall settings are blocking the camera from finishing setup. Oh, I also am able to set up camera thru app just fine using my phone hotspot. Are you sure it could not possibly be the settings that nest and arlo tech support have both stated is a continued issue with the r8000 nighthawk? maybe you can tell me how to get around it since you have had success?
What firmware is on the R8000?
Something to try?
Disable the wireless security on the r8000 and see if you can install the arlo.
You can also try setting up a phone hotspot with the same ssid/password as the arlo. (power off your router while doing this)
Get it connected/updated and then power off the hotspot and turn the router back on.
Also, check the ssid/passwrod for any special characters/spaces and remove them if you have them. (shouldn't be an issue but worth a shot)
