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tmag's avatar
tmag
Aspirant
Aug 21, 2022
Solved

DNS_PROBE_FINISHED_NXDOMAIN

Such a pain!! I hadn't logged into my router for a time and when I did, it said that I needed to upgrade my firmware. OK, I did. Then, I started receiving these issues:

 

"This site can’t be reached"
"Check if there is a typo in [insert URL]"

"DNS_PROBE_FINISHED_NXDOMAIN"

I thought to open a support incident but I can't due to claims that I am "out of warranty". Then I discover the following:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R8000P-DNS-PROBE-FINISHED-NXDOMAIN-after-updating-Firmware/td-p/2175320

It is *SO* frustrating that this is a *known* issue yet the firmware upgrade still persisted. Then, on top of it, *no* support alternatives offered even though NetGear *caused* the problem.

Jeesh...

  • Just enable it and try the Auto setting. I would reboot the router and all of your devices after you make the change. 


    tmag wrote:

    The modem is from the TimeWarner / Spectrum cable company.

    1.0.4.76 is now installed *after* the downgrade.

    IPv6 - what setting is required?? I click this option under the Advanced Setup and there is a dropdown... 

     

    Again - I am asking for instructions:

     

    - what version firmware *should* be installed and a link to the download?

    - what setting under IPv6 is to be chosen?

     

    Thank You


     

11 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What model router do you have? Same model? 

    What FW version is loaded on the router?

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Have you enabled IPv6 on the router? 


    tmag wrote:

    Such a pain!! I hadn't logged into my router for a time and when I did, it said that I needed to upgrade my firmware. OK, I did. Then, I started receiving these issues:

     

    "This site can’t be reached"
    "Check if there is a typo in [insert URL]"

    "DNS_PROBE_FINISHED_NXDOMAIN"

    I thought to open a support incident but I can't due to claims that I am "out of warranty". Then I discover the following:

    https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R8000P-DNS-PROBE-FINISHED-NXDOMAIN-after-updating-Firmware/td-p/2175320

    It is *SO* frustrating that this is a *known* issue yet the firmware upgrade still persisted. Then, on top of it, *no* support alternatives offered even though NetGear *caused* the problem.

    Jeesh...


     

  • NetGear
    Nighthawk X6
    AC3200
    R8000-100NAS

     

    Tried getting to the downloads to provide what previous firmware version I had installed vs. what is there now but NetGear has decided to demand an email account verification (as if I hadn't gone through that when I created my account to begin with).

     

    Anyway, I appreciate the responses. However, what I *really* need is:

     

    -- the *exact* firmware version that I should have installed and, preferably, a link to the necessary download

    -- any features that I needed to be sure are turned on

    -- any necessary directions regarding said features

     

    Thank You