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Forum Discussion
dropping connection
I have this modem router for about a year since the pandemic but recently, within the month and half, I've noticed that it's been dropping connection.
I isp is Spectrum in NY and I called them and they said that there was coding on their end that could be the problem since the coding made the service look for a former spectrum owned router (not my current one). they removed the coding and I rebootted my machine.
After a few days, I still see dropped connections and the event log indicates that critical failure. It haappens 3-4 times a day and I've noticed it when I'm on zoom and my wifi goes on the blink.
I have a splitter that allows a connection to my modem/router and another wire connectio to my tv/cable box.
I need hlep in fixing this problem.
13 Replies
do you have a screen snip of the cable connections page and the event logs? that helps us to check the line
do both wired and wireless devices have issues?
- Here goes
and the cable connections page? shows upstream/downstream power/errors
- Problem only on wireless connections
If its only on wireless, its it on the 2.4ghz or 5ghz band?
2.4ghz is more sensitive to interference as well as its a much slower network.
5ghz is significantly faster but doesn't broadcast as far or through as much materials.
You can also try changing the channel your wireless is using in case theres interference on those channels.
- Heres cable connections readout
