NETGER AC1200 NOT CONNECTING

Question

I have just purchased the AC1200/EX6120 range extender.

i am currently trying to set this up and bottom line is its not working!

I am in the same room as my router and i have tried the WPS method. I press the button on the extender then on the router, both buttons flash and i never receive a solid green button.

However when i look at WIFI networks i can see both of the extended networks but when i try to enter the right password the device light comes on momentarily goes off then i am told it's the wrong code. That happens on both extended wifi channels.

When i try to use the browser set up, i open the WIFI settings and it does not show me the NETGEAR option to choose and do that way.

please help.

many thanks

Marc

plemans · Answer

Prior to trying to set it up using the installation assistant, did you factory reset it?Push and hold reset for 7-15 seconds while its powered on.&nbsp;Then try using the installation assistant

marcp4726 · Answer

oh i have only pressed factory rest for a second or two so shall try that.what's the setup assistant?

plemans · Answer

Its the manual install process. The 2nd video in the series demonstrates using it.&nbsp;https://www.netgear.com/support/product/EX6120.aspx&nbsp;

marcp4726 · Answer

Oh the factory rest button worked and brought up the NETGEAR wifi.now for some reason i can get as far as putting in the wifi passcode and it just doesn't connect

plemans · Answer

what router are you connecting it to?&nbsp;And what area specifically are you talking about? Logging into the extender or actually setting up the&nbsp; routers connection?

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NETGER AC1200 NOT CONNECTING

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