Net gear sent an email about an action alert. New software needs to be installed on my Night Hawk. The admin username or password they have does not match what I have so I can't update the software. The security questions make no sense to me so I have no idea what the answers are to reset my admin username or password. How can I change the username and password? Thanks so much.PJ Saaf

Hi PJSaaf, Did you change the password before? The default username is admin(cannot be changed) and the password is password. If you cannot remember, then you may reset the router.

Night Hawk Security | NETGEAR Communities

4 Replies

JamesGL
NETGEAR Employee Retired
Jul 26, 2017
Hi PJSaaf,

Did you change the password before? The default username is admin(cannot be changed) and the password is password. If you cannot remember, then you may reset the router.
- JamesGL
  NETGEAR Employee Retired
  Jul 31, 2017
  Hi PJSaaf,
  
  We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
- PJSaaf
  Aspirant
  Aug 06, 2017
  Pushing the reset button isn't doing anything. The power button stays white regardless of how long I hold the paper clip against the reset button.
  - JamesGL
    NETGEAR Employee Retired
    Aug 13, 2017
    Hi PJSaaf,
    
    How about other lights? Did they turn off when the reset button was pressed?

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Night Hawk Security