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Thompa3642's avatar
Thompa3642
Tutor
May 18, 2017
Solved

Nighthawk R6700v2 losing connection to CM700 Modem

Hi there, We are relatively new Comcast Xfinity custmers and decided to buy our own Modem (CM700) and Router (Nighthawk R6700v2). Every morning we find that our computers are disconnected from the ...
CM 700
comcast
Firmware
Hardware
Installation
modem
Nighthawk
r6700
Troubleshooting
  • Thompa3642's avatar
    Thompa3642
    Dec 27, 2017

    Hi there,

    Wanted to update this thread....

    Since I downloaded and installed the latest firmware for the R6700 to V1.2.0.12_1.0.1, 4 days ago, my disconnection issues in the mornings has evaporated!

    I know it is early days... but the update seems to have worked!

    Thank you for doing this!

    Made our lives much easier!

    Regards,

    Allan Thompson

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
May 26, 2017

Hi All,

 

If the router has no connection, bypass the router and check if the modem has internet without rebooting it.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    May 30, 2017

    Hi All,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • Thompa3642's avatar
    Thompa3642
    Tutor
    May 31, 2017

    Hi there,

    Thanks for replying - we are away from home at the moment..

    Yes, bypassing the router and using just the modem, gives us access to the internet

     Hoping this helps!

    regards,

    Allan