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Nighthawk R7000 stopped working after 4 months
My Nighthawk AC1900 WiFi model R5700 stopped working suddenly after only four months. I went through all of the troubleshooting steps in the manual, but I still get the Amber lights that according to the manual indicate that the router is not functioning properly. It was working just fine prior to yesterday. This is quite frustrating as all of our devices including our printer and TV and programs such as Netflix Etc rely on the wireless. And unless I want to use up all of my data on my phone our household is pretty much dead in the water. My old modem lasted over 4 years, this is simply unacceptable. Has anyone else had major problems with this model? And did you have to replace it or was there some sort of fix
- Ya'll missed the point on the 4 year issue- that was the modem being replaced, but it lasted 4 years. Commenting on it is totally not helpful. What was helpful was taking to my son - an IT director for a school system in MN. He diagnosed and repaired it - working fine...to the first two answers, thanks!
11 Replies
Bemanmac wrote:
I went through all of the troubleshooting steps in the manual....Did that include a "factory reset"?
They'll ask you to do that before you can begin the warranty process.
Oh, and is the firmware up to date?
- Yes to both! That's the frustration. I am pretty tech savvy and I am at a loss. Even our Nest system is down and I have to manually set. Bought this router because it was supposed to be "dependable "
" My old modem lasted over 4 years, this is simply unacceptable." somewhat I can understand but if you compare to ISP crap it's only every year with less more features and capabilities.
4 y/o stuff in this world is obsolete!
- Ya'll missed the point on the 4 year issue- that was the modem being replaced, but it lasted 4 years. Commenting on it is totally not helpful. What was helpful was taking to my son - an IT director for a school system in MN. He diagnosed and repaired it - working fine...to the first two answers, thanks!
On the Nighthawk Routers, if you do a factory reset more than just once in say, less than an hour, it confuses the router - essentially, it is trying to reset itself and in the middle of the reset, you interrupt the process with another factory reset and "confuse" the OS and once the router stops working - no matter what you try (ie. re-login, changing browser settings - pretty much anything in the troubleshooting discussions, it won't work. I cannot tell you the intricate details of the exact steps he took ( I just happen to be fortunate to have him, perhaps there is a local "techie" that doesn't charge too much that could get the same results), but when I walked in his office he had the Genie page up and all was well. He uses only Netgear wireless equipment in his entire school system, he says they are, in hs experience the most consistantly dependable. The biggest take-away is that if you push that factory reset button, give the router a good hour (err on the side of caution) before you attempt any "fixes". This was "my bad", because when a person gets frustrated, you just start pressing buttons (common, according to son) So patience with the factory reset.
