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Nighthawk R7500v2 constantly dropping wifi
I purchased the Nighthawk X4 AC2350 yesterday and so far it's been nothing but problems. My wired connection is fine but my 2.4ghz connection is disconnecting about every 20 minutes. I even downgraded the firmware to version 1.0.0.28 to see if it would help but it hasn't. Any help is appreciated since I'm at my wit's end with this router.
Sorry for the late reply but I ended up returning the R7500. I purchased the R8000 instead and I've had no problems at all.
15 Replies
Have you tried changing the Wi-Fi channel?
Thanks for the reply. I'll experiment with the different channels when I get home and report back.
Yep. You are probably using channel 1 on the 2.4 GHz. Try channels 6 or 11 and see if that helps.
The new firmware for the R7500 V2 is 1.0.2.2. I have no problem with wifi either 2.4 or 5G.
Switching channels yielded the same results. The 2.4 will still drop and eventually reconnect on channels 6 and 11. I was on firmware version 1.0.2.2 when I first experienced these problems.
Nighthawk12 wrote:Switching channels yielded the same results. The 2.4 will still drop and eventually reconnect on channels 6 and 11. I was on firmware version 1.0.2.2 when I first experienced these problems.
You are resetting the router to factory default, each time you change firmware, correct?
I have a same router and I've been having same problem where mine disconnects every couple of hours.
I tried changing channels, disabling QOS, adjusting MTU, etc with no luck.
It's been little over a month since I bought this router and the it's a total dissatisfaction.
Been trying to get a hold of tech support for over an hour but the automated message keeps saying unable to complete the call.
Very dissapointed with the product and the company.
