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SWesley's avatar
SWesley
Aspirant
Aug 13, 2022

Nighthawk X6 AC3200 - One device places Facetime call, and all other devices lose WiFi

I have a Nighthawk X6 AC3200 - This problem started in the last month.

One device places Facetime call, and all other devices lose WiFi connections until call ends.

Has anybody else experienced this problem?

Over the last two years, this has never been an issue.

 

Thanks in advance for any advice!

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 13, 2022

    What model router do you have? AC3200 is a combined wifi rate speed. R8000?

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    How many devcies do you have online at one time? 

     

    How do you have basic and Advanced Wireless configured? 

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Smart Connect enabled? 

     

    Is Armor, Circle or Traffic Meter enabled? 

     

     

    • SWesley's avatar
      SWesley
      Aspirant
      Aug 14, 2022
      R8000
      Router Firmware V1.0.4.84
      Arris Modem
      Model TM1692A
      Live in cul de sac - 3 neighbors all w/wifi
      2.4GHz channel 11
      5Ghz 1 channel 44
      5GHz 2 channel 153 (choices 149, 153, 157, 161)
      Spectrum High speed internet
      Download speed typically >150 mbps
      Upload typically 20 mbps
      Typically have 2 TVs on
      3 iPhones on
      1 laptop on 24/7
      Total devices:
      3 smart Roku TVs
      3 iPhones
      1 windows laptop on wifi
      1 windows PC direct network connection
      Smart connect disabled

      Thanks for the reply
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 14, 2022

        Is Armor, Circle or Traffic Meter enabled? 

        Does same thing happen with Smart Connect enabled? 

         

        Has a factory reset and setup from scratch been performed since last FW update?

    • SWesley's avatar
      SWesley
      Aspirant
      Aug 14, 2022

      FURRYe38,

      Traffic Meter is enabled
      Armor and Circle - couldn't find these settings
      Factory reset and re-config from scratch since FW update = NO
      Have not tried enabling Smart Connect

      Note - ran FaceTime test from my iphone to son's iphone and didn't see wifi drop. Ran speed Test while on Facetime call no problem.
      Comparing wife's iphone settings to my iphone they look the same, and updating apps on her phone, then will retest Facetime on her phone.(she uses Facetime for work calls.)

      Thanks again for checking in with me on this.

      scott