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Nighthawk X8 R8500 ethernet port not recognized after firmware update
My Netgear Genie says that there is no ethernet cable hooked up to the main ethernet port. It suggested trying different cables or reconfiguring the port. I have tried several different cables; all with the same message of no ethernet cable. I have never configured a port before. Should I attempt this or are there other options?
This is the detailed situation that happened. I followed the instructions from Netgear for the new firmware update. While updating, the router kicked out my Netgear CM500 cable modem and I received a message of no internet connection. I tried rebooting both the router and modem several times and each time the router would do something to the modem and it stopped receiving the internet. When I turned the router off, the modem booted up and operated correctly with a strong internet connection. I did a factory reset on both the router and the modem. Now the modem functions correctly with the router hooked up. My computers and other equipment see the router with a strong signal but there is no internet connection. This brings us back to the Genie saying there is no ethernet cable hooked up.
Any advice would be very much appriciated.
james2720502 Thank you for responding but moreover, thank you for actually reading what I wrote. I ended up paying an IT site to help me. And wouldn't you know it, they had the problem solved within 10 minutes. Oddly enough, they asked the same questions you have and it lead to a solution. Again, thank you for asking valid, pertinent questions; instead of giving me attitude like "netwrks" did.
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Hopefully, you let the router finish the firmware upgrade.. Follow the Reset to Factory Default instructions on the top of Page 182 of the router manual.
Thank you for replying to my message. I didn't stop the process. I waited for quite a while hoping the normal process was taking place. It didn't. Something went wrong. As far as following the instructions for the reset from the manual, well...reading page 182 was how I found out how to factory reset the router. I apologize if i was vague in my original post but just to clarify, the factory reset has not solved the problem. I am still currently left with the cable in the ethernet port not being recognized. So, the problem I need to resolve is getting the router to recognize that there is a cable connected to the ethernet port. How do I acheive that?
Have you rebooted the network inclining the computers?
