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mcguire6799's avatar
Nov 01, 2016
Solved

Only getting 100mb/s download

I upgraded my connection for my internet from 50mb/s download to 1GB (ISP says it will vary between 350mb/s-1gb/s depending on their fiber equipment at my house.) I speed test today after they upgraded the speed I am at 96mb/s download and 96mb/s upload (average) hardwired to the router. The router goes straight into the wall jack which goes to the fiber box. I called my ISP and they said the router itself is only connecting at 100mb/s, makes sense. I was using an old Cat5e cable so replaced it with a brand new Cat6, from wall to router, and same thing. I am not sure what I need to do to get the router to connect at 1gb, any suggestions?

 

LAN1 is my PC connecting at 1gb

LAN4 is my smart tv, which is only 100mb

Firmware is up to date on version V1.0.7.2_1.1.93

 

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Thanks in advanced.

  • netwrks's avatar
    netwrks
    Nov 09, 2016

    mcguire6799 wrote:

    They are coming out today to take a look at the connection speeds they are seeing. They are now saying it may be a 300up/down card anyways and I was promised speeds excess of 350mb/s. Kind of irritating to hear that but hopefully by today it is fixed.

     

    They gave 2 possibilities... 1) Break in the connectiong at the wall jack. 2) Break in connection at the box where the fiber comes in.


     

     

    Or... CAT5 cabling in the wall, as opposed to CAT5e, or higher..

24 Replies

  • Retired_Member's avatar
    Retired_Member

    5e wasn't the promlem, the router connects automatically. use a PC connected to WALL and check connection.

    • mcguire6799's avatar
      mcguire6799
      Tutor

      I tried the cable not because 5e won't handle it, just to eliminate the cable as an issue. My ISP has the port setup for a router on their end, they would have to set it so my PC could grab the IP. They see it on their end as only communicating at 100mb/s.

      • Retired_Member's avatar
        Retired_Member

        you can test the router WAN port

         

         

        jump wan to lan and reboot.... wan port LED  should turn white and statistics should be 1000M/Full