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Reenio's avatar
Reenio
Aspirant
Sep 16, 2015
Solved

Problems after updating R8000 firmware

I have a pc which only connects to the 2Ghz band but since updating the firmware it has very poor signal & drops out constantly. Other devices are connecting ok? Any known issues or fixes?
Firmware
  • DexterJB's avatar
    DexterJB
    Sep 16, 2015

    Hi Reenio,

     

    Please perform a factory reset and power cycle on the router after a successful firmware update. I also suggest making sure that the driver for the adapter of the computer is up to date. You may also use the Wi-Fi Analytics feature of the NETGEAR Genie app if you have it installed or any similar program to check for interferences and select the best channel.

     

    Regards,

     

    Dexter

    Community Team

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 16, 2015

    Hi Reenio,

     

    Please perform a factory reset and power cycle on the router after a successful firmware update. I also suggest making sure that the driver for the adapter of the computer is up to date. You may also use the Wi-Fi Analytics feature of the NETGEAR Genie app if you have it installed or any similar program to check for interferences and select the best channel.

     

    Regards,

     

    Dexter

    Community Team

  • Reenio's avatar
    Reenio
    Aspirant
    Sep 24, 2015
    Thank you for your response. I'm sorry about replying late. It was a work pc & IT updated the adapter. Works sweet now. Thanks again :-)
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 28, 2015

      Hi Reenio,

       

      Good to know it is working now and you are welcome.

       

      Regards,

       

      Dexter

      Community Team

      • rayjos's avatar
        rayjos
        Aspirant
        Oct 08, 2015

        Nighthawk X6 R8000

         

        Firmware Version 
        V1.0.2.46_1.0.97

         

        I am not able to establish a wireless SSH connection from my Windows machine to a Linux through the R8000 after updated the firmware. I am able to establish a wired connection. Please suggest how I may recover the functionality. I have setup port forwarding for the server.

         

        I see above that a factory reset my be needed but the user manual does not state how to do this.

         

        How do I perform a factory reset and is there anything else I should check?