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larryB1607's avatar
larryB1607
Aspirant
Aug 22, 2026

R6020 factory reset Borks internet access

I was getting really slow connection speeds so I did a factory reset.  Now I cannot get into the settings so I can update the firmware.  I have the latest version on a flash drive.  I can see that the router is connected but cannot sign in due to no internet.  I do have an Ethernet cable connected, but it says that I do not.  The usual browser router access urls like 187.162.-.- do not work.  Not sure what to do next.  Any help appreciated.

 

Thanks

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6 Replies

  • larryB1607's avatar
    larryB1607
    Aspirant
    Aug 24, 2026

    Thanks for the reply, I do not own a smart phone and my chromebook cannot run the night hawk app.  I clear the browser cache regularly.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Aug 25, 2026
      larryB1607 wrote:

      I do not own a smart phone and my chromebook cannot run the night hawk app.  I clear the browser cache regularly.

      No need for the nighthawk app.  Try entering http://www.routerlogin.net  in your chromebook browser.

  • larryB1607's avatar
    larryB1607
    Aspirant
    Aug 30, 2026

    I have been to that site several times before seeing this.  I am unable to find where I am supposed to be able to get into my routers settings so I can install the latest firmware.

    • larryB1607's avatar
      larryB1607
      Aspirant
      Aug 30, 2026

      The router is daisy chained to a gateway.  I have been able to login.  I will see if I can find step 9 of the manual firmware install.  I will see if I can find step 9 of the manual install.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 30, 2026

        Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT

        https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

        Couple of options,

        1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.

        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.

        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

         Static IP Address Configuration for AP Mode | NETGEAR Communities

        Try option #2 first...