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R6700 5G Connection Is Missing
My R6700 has always put out a 2G and 5G wifi connection until yesterday. 5G is no longer appearing in the list of available networks on any devices that had previously been connected to it. I updated the firmware, and factory reset the device which has not fixed it.
I saw my internet service provider, Comcast Xfinity, doing work in the area which may be a coincidence. I have been in contact with the technician for my area who said their work should not have affected this.
Netgear wouldn't help me over the phone because the device is out of warranty. Does anyone have any ideas on how to get the 5G back?
Firmware version: V1.0.4.102_10.0.75
Bought another router from another company with 2 years of technical support for almost half the price and better performance than the R6700. I have a 5G connection again with this new router.
Thank you for absolutely nothing Netgear, aside from encouraging me to explore other router manufacturers.
20 Replies
I don't suppose you have smart connect enabled?
It combines the 2.4ghz and 5ghz ssid into one broadcast. So you don't "see" the other wireless channel. It steers devices between the 2 bands as needed.
I don't see this option, where does it live?
My bad. I thought the R6700v3 had the option. it doesn't. My bad.
Does your status page show it online?
Did the ssid broadcast get disabled?
Or the 5ghz radio get disabled?
Wow! I am having the exact same issue on my R7000P Nighthawk router and also Netgear wouldn't help me over the phone because I purchased it over 3 months ago even though it is still covered by a hardware warrantee!! I already tried doing a reset to factory default as well as a firmware upgrade and downgrade and nothing fixes it. I noticed a few other people had a similar issue without a real solution to the problem. It's obviously a router issue and most probably hardware related.I have never seen this type of support any where else. This was my first Netgear router purchase and definitely my last! It's so frustrating!
