Like a dumb ass, I bought a USED AX1800 Router off Ebay. I was totally unaware that Netgear will not help you with a USED Router! So, I called NetGear for help, and they told me I needed to buy a 3 month plan for 49.95 before they would help me! To make matters even worse, I have Spectrum, and they will not offer any help because you are not using their Router! I got Spectrum to reset my Modem, and finally I have the AX1800 connecting, well sort of! I normally get over 500 down and 30 up speeds, but now all I can get is 100 down and 15 up! And, to make matters even worse, there is no WIFI Internet! My Firestick and IPhone connect with the Router, but there is no Internet on WIFI, so I am unable to watch TV on my Firestick, or use the Router Network on my IPhone. I am running Windows 11 and it shows 2 different networks. One is called NETGEAR80 and the other one is called Unidentified Network and NIETHER Network show up as having Internet Access. In face, BOTH Networks clearly say NO Internet Access, but when I access Google and my email, and run a speed test, I do have internet access, however much much slower than it should be. Can anyone help me ?

KA7NIQ wrote: Like a dumb ass, I bought a USED AX1800 Router off Ebay. I was totally unaware that Netgear will not help you with a USED Router! So, I called NetGear for help, and they told me I needed to buy a 3 month plan for 49.95 before they would help me! To make matters even worse, I have Spectrum, and they will not offer any help because you are not using their Router! I got Spectrum to reset my Modem, and finally I have the AX1800 connecting, well sort of! I normally get over 500 down and 30 up speeds, but now all I can get is 100 down and 15 up! And, to make matters even worse, there is no WIFI Internet! My Firestick and IPhone connect with the Router, but there is no Internet on WIFI, so I am unable to watch TV on my Firestick, or use the Router Network on my IPhone. I am running Windows 11 and it shows 2 different networks. One is called NETGEAR80 and the other one is called Unidentified Network and NIETHER Network show up as having Internet Access. In face, BOTH Networks clearly say NO Internet Access, but when I access Google and my email, and run a speed test, I do have internet access, however much much slower than it should be. Can anyone help me ? More information required. Start off with the actual model number of your router. Look on the label. AX1800 is not a model number, it is a marketing label. Follow that piece of information with the manufacturer name and model number of the modem/ONT connected upstream of the router. Look on the label. Is the device connected upstream a combination device that is a modem as well as a router? Does it have more than one Ethernet output port? Does it have Wi-Fi antennas?

Is this the problem? I am running Windows 11 and it shows 2 different networks. One is called NETGEAR80 and the other one is called Unidentified Network and NIETHER Network show up as having Internet Access. NETGEAR80 is probably the router's default SSID. Which version of the R6700 do you have? There have ben at least three "V" numbers. (Look at the label, no V means V1.) The original dates back to 2014, way too old to qualify for free support. The newest is 2018. Which firmware version are you on? Modem Model number is a PC ES2251 it is a Modem only .... Not much help without having a make. Some modems have a "hidden" router mode.

KA7NIQ wrote:he label is ripped on the router, however is WIFI 6 and they did not have WIFI 6 back in 2004 I am told.Here is the Modem https://d15yx0mnc9teae.cloudfront.net/sites/default/files/Spectrum%20eMTA%20User%20Guide-cross.pdf How can I tell which Firmware I have ?So far we have determined the upstream device is a modem only and not a combination modem/router. There is a Netgear R6700AX router. If you can log in to the user interface, the opening screen should list the model number. When you change out major components of a local area network or reset one, you need to power down the entire network and start it up in sequence. Power down and pull the power cord from the modem, disconnect the Ethernet cord to the router, power down and pull the power cord for the router. Wait a couple of minutes. Power up the modem and give it plenty of time to boot and stabilize. Connect the Ethernet cord to the router. Power the router up and give it plenty of time to boot and stabilize. One of the last indicators to illuminate on your router should be the one for internet connection.

KA7NIQ wrote: he label is ripped on the router, however is WIFI 6 and they did not have WIFI 6 back in 2004 I am told. Where did 2004 come from? I said 2014. How can I tell which Firmware I have ? Through the browser graphical user interface (GUI). How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support and this: If you cannot login to your router | Answer | NETGEAR Support The firmware version will be visible on the landing page. Top right-hand corner. If you can't access that, you have other problems.

OK, it is halftime. From the initial landing page when you log in to the router user interface, would like you to share the full model number of your router and the full number of the router firmware version.

R6700 Internet and WIFI Connections Problems On Spectrum

34 Replies

Kitsap
Master
Jan 09, 2023
KA7NIQ wrote:

Like a dumb ass, I bought a USED AX1800 Router off Ebay. I was totally unaware that Netgear will not help you with a USED Router! So, I called NetGear for help, and they told me I needed to buy a 3 month plan for 49.95 before they would help me! To make matters even worse, I have Spectrum, and they will not offer any help because you are not using their Router!

I got Spectrum to reset my Modem, and finally I have the AX1800 connecting, well sort of! I normally get over 500 down and 30 up speeds, but now all I can get is 100 down and 15 up! And, to make matters even worse, there is no WIFI Internet! My Firestick and IPhone connect with the Router, but there is no Internet on WIFI, so I am unable to watch TV on my Firestick, or use the Router Network on my IPhone.

I am running Windows 11 and it shows 2 different networks. One is called NETGEAR80 and the other one is called Unidentified Network and NIETHER Network show up as having Internet Access. In face, BOTH Networks clearly say NO Internet Access, but when I access Google and my email, and run a speed test, I do have internet access, however much much slower than it should be.

Can anyone help me ?

More information required. Start off with the actual model number of your router. Look on the label. AX1800 is not a model number, it is a marketing label.

Follow that piece of information with the manufacturer name and model number of the modem/ONT connected upstream of the router. Look on the label. Is the device connected upstream a combination device that is a modem as well as a router? Does it have more than one Ethernet output port? Does it have Wi-Fi antennas?
- KA7NIQ
  Tutor
  Jan 09, 2023
  Model number is R6700
  
  Modem Model number is a PC ES2251 it is a Modem only that came with my Spectrum Internet It has one 2.5G Ethernet Port, no antennas, and 2 voice ports
  - michaelkenward
    Guru - Experienced User
    Jan 09, 2023
    Is this the problem?
    
    I am running Windows 11 and it shows 2 different networks. One is called NETGEAR80 and the other one is called Unidentified Network and NIETHER Network show up as having Internet Access.
    
    NETGEAR80 is probably the router's default SSID.
    
    Which version of the R6700 do you have? There have ben at least three "V" numbers. (Look at the label, no V means V1.)
    
    The original dates back to 2014, way too old to qualify for free support. The newest is 2018.
    
    Which firmware version are you on?
    
    Modem Model number is a PC ES2251 it is a Modem only ....
    
    Not much help without having a make. Some modems have a "hidden" router mode.
michaelkenward
Guru - Experienced User
Jan 09, 2023
KA7NIQ wrote:

Like a dumb ass, I bought a USED AX1800 Router off Ebay.

The first thing to do with a used router is a factory reset to wipe out any settings from the previous owner.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

I was totally unaware that Netgear will not help you with a USED Router! So, I called NetGear for help, and they told me I needed to buy a 3 month plan for 49.95 before they would help me!

That's what this place is for.

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Look for the model number on the label on the device.

That page will also have any software, firmware and drivers for your device, if they exist.

Begin with the Quick Start/Installation Guide.

There may also be some helpful videos on what to do.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

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R6700 Internet and WIFI Connections Problems On Spectrum