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r6900 dropping internet connection on 2.4, not 5.0
My Router R6900 with Firmware V1.0.1.36 continues to drop Internet on 2.4GHz for Windows 10 PC's, Macs, iPads. I have been using the R6900 for almost 2 years, and in the last few weeks began to have issues. I updated to Firmware V1.0.1.34 several weeks ago, and I don't recall if the Internet dropping issue started before or after that firmware update. Last week I updated Firmware to V1.0.1.36 and while I am dropping less often I still drop Internet a couple times a day on 2.4GHz (while wired and 5.0GHz remain connected). Via another device (connected via 5.0GHz), I can modify the Channel Selection on 2.4GHz (thru Netgear Genie) and restore the Internet connection for 2.4GHz. Each time the Internet connection drops (2-3x per day) I have been repeating that process.
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
If I rename identical I am hopeful that most will simply reconnect.
That's what I do.
7 Replies
Got any Chromecast equipment?
I have a smartTV (4G), and also have a few year old TV with a wifi dongle. Both are connected via Wifi to the router.
I still don't know if you have anything Chromecast.
I asked because there has been a Google induced meltdown with some routers from a raft of makers.
Google Chromecast and Home devices are causing problems with some Wi-Fi networks – BGR
The symptoms are the same as you flagged up.
The worst hit Netgear products are the X7000X series of modems/routers and routers. I don't know about the R6900.
Did you factory reset after applying the new firmware last week?