NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

HH1736's avatar
HH1736
Tutor
Nov 25, 2016
Solved

R7000 & RCloud app after migrating to mynetgear account

Hello,
After migrating to Mynetgear account the app - RCLOUD is useless. Can't find any folders, can't back up ... the only thing it can see is the router R7000 and that's it. Any suggestions ?
Thanks!

Apps
  • HH1736's avatar
    HH1736
    Dec 31, 2016

    I did the factory reset of the router and everything works great as before:smileyhappy:

7 Replies

  • FramerV's avatar
    FramerV
    NETGEAR Employee Retired
    Nov 26, 2016

    Hi HH1736,

     

    Welcome to the community.

     

    Just to confirm, do you have a ReadyNAS storage device? This is to confirm if you are on the right board.

     

     

    Regards,

    • HH1736's avatar
      HH1736
      Tutor
      Nov 27, 2016

      Before the "upgrade" to Mynetgear I was using RCloud app to backup the pictures/videos on four iphones and three laptops to Seagate Backup Plus 5TB drive connected to my router R7000. Then using Kwilt app we were able to see all the pictures - 31,000+... Not anymore, see the picture - can't find the drive...Any suggestions ?

      RCloud.PNG

      • FramerV's avatar
        FramerV
        NETGEAR Employee Retired
        Nov 27, 2016

        Hi HH1736,

         

        Thanks for contributing to the community!


        Unfortunately, you have posted in a wrong board, I will be moving your post to Nighthawk WiFi Routers board to get community members and moderators in that board read your issue.

         

         

        Regards,