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barnettr's avatar
barnettr
Aspirant
May 09, 2022
Solved

R7000 Nighthawk - No Internet Connection

Hello...this one really has me perplexed.  When I log into my router, the main page always says 'Internet - Not Connected'.  However...all WIFI devices that are managed by my router ARE are connected to the Internet and work great.  I've tried a few things from the 'Internet' tab on the main Netgear screen, but nothing seems to work.  My ISP does not require a User ID  or Password to connect the router, so I can't figure it out.  Any ideas to resolve this would be much appreciated!

 

This is the firmware I'm running:  V1.0.11.126_10.2.112

 

Thanks...

 

RB

  • FURRYe38's avatar
    FURRYe38
    May 10, 2022

    Wow 3 years with out a reset. Thats probably pretty good run. Yes I would reset and setup from scratch and see if this helps, if not, Try updating FW. 

13 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 09, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What broswer are you using? Happens in a different browser? 

    Be sure to clear out all browser caches before entering the routers web page. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Also there is newer FW available:

    https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-134-Released/td-p/2197473/jump-to/first-unread-message

    • barnettr's avatar
      barnettr
      Aspirant
      May 09, 2022

      Hello FLURRYe38...

       

      Thanks for the quick reply.  Thinking about this more...I believe it started when we converted from Charter (cable coax connection) to our new ISP which brings the Internet to the house via fiber.  There is only a small black box (I guess this is the modem) that has its own power supply, a jack that connects the fiber to the modem and an ethernet outlet that I connect to the router.  

       

      I have tried multiple browsers all with the same result.  I have cleared all cache, etc.  I have also powered off the router and dropped power to the fiber box (modem).  I waited 3-4 minutes and brought power up in the suggested sequence.  Same result.  I don't think I can get a firmware download until we resolve this issue with the Router connecting to the Internet, right?

       

      I'm convinced there is some setting in the Netgear software that is not right.  Maybe I should call my ISP to see if they have any ideas on this?

       

      Again...I want to point out that all WiFi enabled devices that run through this Router (including a NetGear extender) have no problems accessing the Internet.  It is only the R7000 router.

       

      Thanks for any other ideas you may have!

       

      RB