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Forum Discussion
R7000 setting causes discovery issues
When factory resetting the R7000 router everything works fine where a device gets discovered properly in both the web login and Nighthawk App. As soon as you turn on “Access Control” it messes it up where it will not discover all the devices connected. If you turn “Access Control” back off you can see all the connected devices but you are still not be able to discover the type of device. Please fix this Netgear team
5 Replies
What Firmware version is currently loaded?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router- V1.0.11.126_10.2.112 is the version. And yes I can repeat the problem every time after doing a factory reset and then turning on “Access Control” only way to fix it is to factory reset again and leave “Access Control” off. It seems to be a bug.
Not sure if newer FW would help this or not:
Otherwise, you might contact NG support and let them know about this. This would be beyond forum help here.
Good Luck.
Pjgadway44 wrote:
When factory resetting the R7000 router everything works fine where a device gets discovered properly in both the web login and Nighthawk App. As soon as you turn on “Access Control” it messes it up where it will not discover all the devices connected.It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
