Should be easy. I was sent a new Internet modem by my ISP. Since then, I can't log in to my 50 network. when I type in 192.168.1.x in my browser, I get the ISP home page. How do I access my router?Can't give version, etc because I can't access my router.

required_alias wrote: A router with no way to change settings? ISPs are trying to push customers down that road. Hence the rise of the modem/router that you cannot "bridge" and put into modem only mode. For some time now, cable operators have locked users out of the firmware bit of the modem, and then refuse to keep up with the device maker' updates. They also supply pretty basic boxes with none of the features of more sophisticated routers One of several reasons for getting a separate modem, and putting a grown up router behind it.

Is the R7000 in router or AP mode? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Set up R7000 as router. Optimum communications - Ubee modem. Model # UBC 1322

Seems like that modem has a router built in on it already: This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routershttps://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router. What happens when you disconnect the NG router from the ISP modem temporarily? Can you log in to the NG router then?

Thanks for the help. My ISP says there is no way to disable the 'router part' of the modem. I have to trade in for a modem with no router capabilities. I find that questionable. A router with no way to change settings?Nonetheless, thanks for the help. Guess I'll trade it in

R7000 | NETGEAR Communities

40 Replies

FURRYe38
Guru - Experienced User
Feb 28, 2023
Is the R7000 in router or AP mode?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- required_alias
  Guide
  Feb 28, 2023
  Set up R7000 as router.
  
  Optimum communications - Ubee modem. Model # UBC 1322
  - FURRYe38
    Guru - Experienced User
    Feb 28, 2023
    Seems like that modem has a router built in on it already:
    
    This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
    https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
    3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
    
    What happens when you disconnect the NG router from the ISP modem temporarily? Can you log in to the NG router then?
khustabak
Aspirant
Mar 16, 2023
Everytime I have a power outage or some form of issue where the router loses power, the internet speed throttles down from lets say 235 download to 66 download. In order to fix this, I need to go on my laptop, go into the QoS setting in my routerlogin.net and do a manual speed test. Somehow by doing this, the speed "unlocks" and is back to normal.
I have the Nighthawk R7000 with Netgear CM400 modem, with Xfinity.
Any help appreciated!
- michaelkenward
  Guru - Experienced User
  Mar 16, 2023
  You have joined in on an existing conversation that may or may not have anything to do with your problems.
  
  There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
  
  If you do want help with your problem, check previous stuff that may be related then start your own discussion.
  
  If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. The firmware version installed, for example.

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