NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

justinl's avatar
justinl
Guide
Jul 08, 2017
Solved

R7500 not assigning correct IP addresses to wireless clients after firmware upgrade

I just updated my Nighthawk X4 R7500 to the latest available firmware, V1.0.0.108, and wireless clients no longer receive the correct IP address assignments after they connect to the 5.0 GHz wireless network. I have used the Nighthawk web interface to give an iPhone and a Mac fixed IP addresses (based on the MAC addresses of their wireless cards) when they connect, but both devices are receiving addresses in my DHCP range, instead.

 

This did not happen on the V1.0.0.94 firmware I was previously using. Has anyone experienced something similar?

Firmware
R7500
Troubleshooting
V1.0.0.108
  • justinl's avatar
    justinl
    Sep 09, 2017

    I just upgraded to the latest R7500 firmware, V1.0.0.110. This appears to have resolved the issue, although NETGEAR does not include this fix in the release notes for this firmware upgrade.

     

    If you were affected by this issue, I recommend you install V1.0.0.110. You may need to download the firmware update directly from NETGEAR's website; when I attempted to update the firmware through the router's interface, the firmware update page refreshed constantly and indefinitely, never finding the available update.

     

16 Replies

  • JamesGL's avatar
    JamesGL
    Master
    Jul 12, 2017

    Hi justinl,

     

    Try to reset the router and reconfigure it. Check if still the same.

    • JamesGL's avatar
      JamesGL
      Master
      Jul 17, 2017

      Hi justinl,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • Feyroce's avatar
    Feyroce
    Aspirant
    Jul 19, 2017

    Same issue on my side :-(

    After resetting the router, it is sometimes working but just a few hours...

    On my smartphone, after a reset I'm able to connect to the wlan but when I'm coming back home after my working day ... no way, I have to reset the router once again :-((

    • Feyroce's avatar
      Feyroce
      Aspirant
      Jul 19, 2017

      By the way, I have already put a Netgear R6300 to the trash for the same reason and I think this one will soon follow the same route :-((

      • JamesGL's avatar
        JamesGL
        Master
        Jul 20, 2017

        Hi Feyroce,

         

        How many devices are affected?

        Is it on both 2.4Ghz or 5GHz?

        Is wired connection working?

        Do you have the latest firmware? If yes, was it working with the previous firmware?

    • justinl's avatar
      justinl
      Guide
      Jul 20, 2017

      Hi Feyroce,

       

      I am not sure we have the same issue. It sounds like your smartphone might not be receiving any IP address at all, leading to no WLAN connectivity. After upgrading to V1.0.0.108 of the firmware on my R7500, IP addresses are still assigned to my wireless clients, but the addresses that get assigned are in the DHCP range rather than the static addresses that I have configured for my wireless devices, based on their MAC addresses.

       

      For example, I have assigned my iPhone the address 192.168.0.60, but the R7500 gives it the address 192.168.0.101, which is the first address in the DHCP range I configured.

       

      JamesGL, this behavior happened only *after* a firmware upgrade (to V1.0.0.108) and the firmware upgrade reset the router configuration. I had to reconfigure it from scratch. It seems unlikely that a second reset would resolve the issue. But, I appreciate the initial assistance.