R7800 2,4 GHz is not working, but 5 GHz is fine. (I don´t see 2,4 Ghz on my devices).

Hi,

I have R7800 3 weeks. All was fine but two days ago began problem with 2.4 GHz (without upgrades/configurations). I don't see 2,4 GHz on my devices (5 GHz is fine). I did a reset on the router (I've changed the channel too) but I didn't solve the problem.
I hope you can help me with a solution.

firmware: V1.0.2.28

THX

Troubleshooting

JamesGL
Jul 17, 2017
Hi Zidar,

Try changing the channel of the 2.4Ghz network.

Make sure SSID broadcast is checked.

6 Replies

michaelkenward
Guru - Experienced User
Jul 12, 2017
Did you find this?

>>> How do I enable or disable the WiFi radios on my NETGEAR router or DSL gateway? | Answer | NETGEAR Support <<<

Generic, but a place to start.
- Zidar
  Aspirant
  Jul 12, 2017
  Yes, I did. The WiFi LEDs still light.
  - JamesGL
    NETGEAR Employee Retired
    Jul 17, 2017
    Hi Zidar,
    
    Try changing the channel of the 2.4Ghz network.
    
    Make sure SSID broadcast is checked.

Forum Discussion

R7800 2,4 GHz is not working, but 5 GHz is fine. (I don´t see 2,4 Ghz on my devices).