NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7900P - Unable to access admin page after firmware update
Hi all!
Happened a while ago. Last I recall, I updated to the latest firmware and can no longer access the admin page via the app or routerlogin.net. I get a connection timeout from the webpage and WiFi Not Detected from the app (even though my phone is on WiFi from the router).
My router still works as in I can connect to the internet from ethernet cable and WiFi. Just can't access the admin page anymore to configure anything.
Appreciate any suggestions.
Thanks!
9 Replies
What FW version was applied?
Be sure to clear out any browser caches.
Try a different web browser.
Try 192.168.1.1 to access the routers web page.
You may need to reset the router and set up from scratch. Press the reset button in back for 15 seconds then release. Give 2 minutes then setup with a web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Thanks for the reply!
Since I am no longer able to verify, I assume it is the latest available one: 1.4.4.94
I have tried different browsers on multiple devices and in incognito mode trying both routerlogin and 192.168.1.1
From my understanding, resetting the router does not make any changes to the firmware. I don't know if I want to take the chance to reset it and not be able to access the admin page to set everything back up since it is currently working.
Can try inputting a password 3 times then you should get a recovery PW screen using a browser.
If this fails, you'll need to factory reset the router and setup from scratch.
What modem/gateway is it connected to?
I've ran into that issue when in a double nat.
Otherwise, a factory reset is a good option to get bac in
My router still works as in I can connect to the internet from ethernet cable and WiFi. Just can't access the admin page anymore to configure anything.
Did the LAN subnet change? Have you tried browsing directly to the router ip?
Hi Stephen! If the LAN subnet did change, I did not do it. I have tried 192.168.1.1 (if that is the correct IP). After the update, the app used to see it and tries to connect. With the latest app ver (2.54.1), it doesn't even see it at all.
I have tried 192.168.1.1 (if that is the correct IP).
Check the IP address on the client device you are using. If that isn't 192.168.1.x, then the subnet has changed.
