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Forum Discussion
R8000p slow speed lost connections
I purchased the router in September of last year and have not had any complaints. The past two days I have had a bunch of issues though. I have download speeds up to 1200 mbps from my provider and previously I would get 700 to 800 download. Now I am receiving 0.46 average download speed, no that is not a typo it is 0.46. I am loosing connections all the time. I have run speed test on both wired and wireless and both are well under 100mbps every time with wireless giving me the 0.46 speed.
I have qos off, and have tried to update firmware but it fails every time. Firmware version is 1.4.1.50. Everytime I come home now my phone will not connect to the wifi I have to try 4 or 5 times as it says it can not authenticate the connection. I have also done a factory reboot but this did not help.
I have 20 devices connected to the router and 4 of them wired in. It is always being used at every point of the day mostly streaming videos. We also have two pc's that will play online games at the same time.
Is it possible the router is dead?
Does anyone have any ideas that may help fix this?
Thank you for your time
I have qos off, and have tried to update firmware but it fails every time. Firmware version is 1.4.1.50. Everytime I come home now my phone will not connect to the wifi I have to try 4 or 5 times as it says it can not authenticate the connection. I have also done a factory reboot but this did not help.
I have 20 devices connected to the router and 4 of them wired in. It is always being used at every point of the day mostly streaming videos. We also have two pc's that will play online games at the same time.
Is it possible the router is dead?
Does anyone have any ideas that may help fix this?
Thank you for your time
11 Replies
What modem/gateway are you connected to?
You're firmware isn't the best one. the R8000P got the netgear armor update. Not all played nicely with it. the newer version have helped some. the current one is 1.4.1.68.
Try installing that and then doing a factory reset, reinstall. Don't use a backup configuration.
If that doesn't help, try version 1.4.1.42. It was the version prior to netgear armor. Sometimes it help. If it does, disable auto-updates.
Modem is a CM1200-100NAS
Router will not take an update I have tried via the App, Netgear Genie, and through uploading the file. Everytime is says update failed. On routerlogin.net is says connewction interuped. I am doing this on a pc that is wired in.
As of now I have tried about 20 firmware updates to both the newest and the one recomended. The router acts like it is taking the update reboots, but the firmware never updates. I have tried a factory reset and update this did not work either. As of now my line speeds are around 680 down but on wifi (same machine) i am getting 1 or 2 MBPS down only. I also only receive 1 or 2 down on 2 other devices in my home.
Evilbeefstick wrote:
I have download speeds up to 1200 mbps from my provider and previously I would get 700 to 800 download. Now I am receiving 0.46 average download speed, no that is not a typo it is 0.46.That's really serious and you have a lot of odd things going on there.
Throw this in:
Router will not take an update I have tried via the App, Netgear Genie, and through uploading the file. Everytime is says update failed. On routerlogin.net is says connewction interuped. I am doing this on a pc that is wired in.
and I'd look for something else.
In these circumstances, I'd want to reset everything and reboot the network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Before doing that I would check the speed that the modem delivers before it hits the router. Only then will you know what is throttling your connection.
The CM1200 is one of those modems that does Ethernet port aggregation. I'd check that the thing is proper configured for the ISP service and the router.
plemans knows more about cable modems and may have deeper insights.
If you hardwire, directly into your cm1200, what speeds do you get?
plemans wrote:
If you hardwire, directly into your cm1200, what speeds do you get?
This really is the key question.
Get that sorted before moving on to consider anything else.
