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Forum Discussion
Solved
R9000 DROPPING WIFI EVERY 15-20 MINS
Neatgear Nighthawk R9000 X10
Firmware V1.0.4.12
QoS is already turned off (was never set up)
Wifi randonly drops off for about 30 secs about every 15-20 mins. This is mostly noticable on the 2.4ghz channel since all the "smart things" are connected to 2.4ghz. I have tried switching channels (1, 6, 11 & Auto) and hasnt seemed to help.
This only effects wireless connected devices as LAN devices have no issue.
I have had soo many issues with the new setup with the R9000 router and mesh (EX8000), I already returned the mesh to the store and plugged back in my EX7000 and I have been considering returning the R9000 and using my old R7000. I have had 4 hours of techincal support and still having more issues than with my old set up which was only replaced because I had to reset it once a week. Quite possibly my last netgear product.
Update:
Nothing I tried fixed the issue and I got really tired of spending so much time trying to fix it that I returned it and made a switch to a different brand...
150 Replies
I have been able to stop the 5g wifi from dropping for over a week by:
Basic>>Wireless>>Wireless Network (5G)>>> set channel to 149
I will try that channel. The beta did not solve my problems. I reverted back to 1.0.4.2 and so far so good.
After trying three different firmware, disabling various things in this thread and debugging the device to change temp settings for my fan, I see the fan never turns. Even if I take the threshhold below operating temperature. this leads me to believe after 5-10 minutes, the wifi units are shutting off for about 30 seconds and restarting. Perhaps getting hot. I can observe that both radio lights go out when that happens, the come back on and my wifi comes back up on my ipad verifying. I called support. never used my 90 day support. Got an exchange coming in the mail. this past week has been the only time I've ever had problems with this router, which leads me to believe it's probably hardware related and despite trying past present and beta firmware, it still reboots the wifi radios. I think I'm done and will wait for the new device coming next day air.
I also am running FW 1.0.4.12. As of yesterday morning I have been having connections issues, dropping out every few minutes or so. Cycling the power has been the only way to resolve the issue. All connections drop to include: 2.4, 5, and all wired connections. The unit feels more hot to the touch than I’ve noticed before and I’ve had this unit for almost two years. Over the years I’ve noticed, on occasion (not often), that it will drop connection. I usually wait a few minutes and it comes back on with no intervention from me but this one yesterday shut down in the morning and never came back on until I cycled power when I arrived home from work (14 hours later). I placed a fan in front of it but that did not solve the issue. I turned on smart connect (it was off by default), this did not fix the issue. I set 5 GHz to channel 149, this did not fix my problem. I will, as a last resort, reset router to defaults. I know this is a FW issue and am confident Netgear will come through, as always, with a fix. Being that it is the holidays I can understand the delay in fixing it. Thank you Netgear for creating such a great router and please get this resolved quickly! My family has gathered the pitchforks and are advancing on me.