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agnj's avatar
agnj
Aspirant
Mar 01, 2018
Solved

R9000 problem - Cannot connect network drive located on a Mac for use in Plex

Hello. I have successfully set up a new R9000 router. I am unable to connect a shared network drive for use in Plex. I am able to successfully connect a shared drive located on a PC running Win7, but I am unable to attach a shared drive on a Mac running High Sierra. The Genie interface does not give me a specific error. It just loads a new blank page for entry of a network drive. There is no specific info in the log, just that the drive failed to mount. I found one similar thread here, but there was no solution there. I can’t be the only one trying to attach a Mac drive. I’m hoping someone can point me in the right direction.

Thanks!
  • I can't see the pictures...yet...I guess they have to be authorized by NetGear first - so when I can I'll be able to confirm your settings.

     

    I'm on 10.13.4 at the moment and that's working for me.  Could be that there is an issue with 10.13.3 and it will be fixed in the 10.13.4 release.

     

    I'm wondering if this could be down to signing being enforced from the Mac, I have this disabled on the mahine I was connecting to as it caused varioous slowdowns when accessing a QNAP NAS, albeit fine when accessing Windows 2016 shares, which still was confirmed to use sharing.

     

    https://support.apple.com/en-gb/HT205926

     

    Pay attention to the 2nd part of the article, "Turn off packet signing on a macOS computer that hosts SMB shares"

     

    Case850 - No need to be so abrasive.  You obviously don't understand macs and the security laters in the OS - High Sierra has changed things and SMB is far more secure than Sierra (for example), some of the apple forums have recommended downgrading the OS where a Windows 2008 server or XP/Vista machine has been unable to connect, and this has worked - personally I think this to be a signing/encryption enforcment issue.

22 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    agnj wrote:
    I am able to successfully connect a shared drive located on a PC running Win7, but I am unable to attach a shared drive on a Mac running High Sierra.


    Sounds like a Mac issue. Does its support forums offer any help?

    • agnj's avatar
      agnj
      Aspirant

      Thank you for your reply.

      I did not find anything. Surely, there must be people using Macs and I can't believe no one has mapped to a shared drive.

       

      My Mac has an external drive names "MSP" attached via a Thunderbolt cable and shared.

       

      I map it on the Genie interface with /Volumes/MSP and I get nothing (I've tried /MSP, and many other variations, but none work). I've also experimented with mapping a shared folder off of root and that doesn't map either!

       

      Thanks!

  • Check that you are sharing on the mac using SMB.

     

    I presume what you are trying to do is to access a file share on the mac from the R9000.

     

    • agnj's avatar
      agnj
      Aspirant

      Thank you.

      Yes. I'm tyring to access the shar on the mac.

      Its location is /Volumes/MSP

       

      Definitely have it set SMB.

       

      Still searching for an answer....

      Thanks again.