HiI have my R7800 for several years but from time to time (sometimes several times a day) the router freezes, and no connect is possbile any longer via cable or wifithe only way the get my router run ist to turn it off and on againI tried every official version, even from Voxel and they all do the samedoes someone else knows of similar problems ? does someone have a solution ? Marius

It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

before the router i have a huawei for fiber in the bridge, i tried without the bridge and the same thing happens it's not from huawei .. because i can't access the router netgear when it's blocked

Unfortunately, on top of the strange formatting, that doesn't take us much further in understanding the technology that feeds your R7800. What does "a huawei for fiber in the bridge" mean? Huawei what? What "bridge"?

sorry i checked now and it is ZTE Gpon ONT model ZXHN F618 befor router R7800

MariusMarcoci wrote: sorry i checked now and it is ZTE Gpon ONT model ZXHN F618 befor router R7800 If this is a simple ONT, with no router features, you should be able to,plug the R7800 into that. Anything else in there could get in the way.

Router R7800 freezes time to time

12 Replies

michaelkenward
Guru - Experienced User
Mar 22, 2023
It might help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
- MariusMarcoci
  Aspirant
  Mar 22, 2023
  before the router i have a huawei for fiber in the bridge, i tried without the bridge and the same thing happens it's not from huawei .. because i can't access the router netgear when it's blocked
  - michaelkenward
    Guru - Experienced User
    Mar 22, 2023
    Unfortunately, on top of the strange formatting, that doesn't take us much further in understanding the technology that feeds your R7800.
    
    What does "a huawei for fiber in the bridge" mean?
    
    Huawei what? What "bridge"?
Kitsap
Master
Mar 22, 2023
MariusMarcoci wrote:
Hi
I have my R7800 for several years but from time to time (sometimes several times a day) the router freezes, and no connect is possbile any longer via cable or wifi
the only way the get my router run ist to turn it off and on again
I tried every official version, even from Voxel and they all do the same
does someone else knows of similar problems ? does someone have a solution ?

Marius
Recommend your check the power converter you are using for your R7800. Look at the back of the R7800 and there will be input voltage and current requirements. Check the transformer portion of your power converter and it will show output voltage and current specifications. Do the two compare favorably? The voltage needs to be a direct match. The power converter output current has to be at least as much as the R7800 requires for input.

There is also a chance your power converter is starting to go bad. How old is your R7800?

Do you operate the R7800 in a warm climate? Maybe it is getting over heated.
- MariusMarcoci
  Aspirant
  Mar 22, 2023
  I have it for 4 years, I have now changed his power supply with another one and am checking for a few days

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Router R7800 freezes time to time