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Router won't connect to internet (Comcast modem) anymore
I've had this router for a few months without any issues. But this morning all my connected computers said limited connection.. I'm still on the network but no internet available.
I've tried unplugging the power on both the modem and router but the same thing happens. If I plug a computer directly to the cable modem, I access the internet fine, which leads me to believe it's a router related issue.
R7000 Genie says Not Connected as well...
Any ideas/suggestions?
I've tried unplugging the power on both the modem and router but the same thing happens. If I plug a computer directly to the cable modem, I access the internet fine, which leads me to believe it's a router related issue.
R7000 Genie says Not Connected as well...
Any ideas/suggestions?
haw1144 wrote: Any ideas/suggestions?
Since you seem to be getting an Internet connection just fine when connecting a PC wired to the modem I would recommend that you try to spoof the MAC of that PC. Simply do this:
From the PC that you are able to reach the Internet when connected directly to the modem, connect a cable to one of the four LAN ports on the R7000. Log in to it via http://192.168.1.1/ with admin as username and password as password. Click Advanced and choose Setup -> Internet Setup. Make sure everything is set to automatic/dynamic and at the last option for Router MAC Address you choose Use Computer MAC Address. Click Apply and wait for the page to return. It should get right back to working now!
If it's still not working, please tell us how the Internet LED light on the front of the router is lit (the globe).
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- you guys are funny :D disconect router ,type 192.168.100.1 into browser ,then reset ,wait 1 min,if all lights don't go solid,problem is comcast not the router
either you didn't pay your bill or the comcast servers are messed up - 192.168.100.1 is a common IP address for DOCSIS modems, and will normally provide access to the admin GUI regardless of the state of the WAN connection.
- I would suggest buying your own cable modem and then you don't have to worry about turning off the wireless. I think the combos are a bad idea anyway. I upgraded (bought my own) to a new docsis 3 modem and never have drops.
Make sure that your modem is listed as compatible with your plan on comcast's website though, or you may have issues.
http://mydeviceinfo.comcast.net/ - Searay,
Well that’s pretty hopeless, with my cable modem if there are WAN issues I can log into the modem and at least see what it thinks the problem might be, there’s no reliance on a WAN connection for login. Is this perhaps a peculiarity of recent Arris modems? - Actually, I think it's Comcast denying users another tool to use. For years after a reset or reboot you could log in and watch all the steps complete, which now you cannot after a FW update last year which also disabled the link for RESET FEC Counters too. You would think they would set the modem time correctly too. it's 1 hour off with DST
