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dpo91's avatar
dpo91
Aspirant
Sep 17, 2016
Solved

Trouble configuring hard drive for ReadyShare

I recently bought a WD 4TB Black My Passport Ultra Portable External Hard Drive - USB 3.0 - WDBBKD0040BBK-NESN to setup with the R7800's ReadyShare. I see the hard drive when I log in to routerlogin.net and go to Advanced->Advanced Setup->USB Settings but can't seem to add it for some reason. Is there some kind of security issue that's not allowing this hard drive to pair to the router? Additionally, is there anything I could do to make this work?

Hardware
Troubleshooting

17 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Sep 20, 2016

    Hi dpo91,

     

    Where do you want to add the drive? Is it on the UI or on your computer?

     

    JamesGL

    Community Team

    • dpo91's avatar
      dpo91
      Aspirant
      Sep 20, 2016

      I wanted to connect it to the router (R7800) but it doesn't look like the router can identify it.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Sep 22, 2016

        Hi dpo91,

         

        You mentioned that when logging in to the Readyshare, you were able to see the drive. Am I correct or not?

         

        JamesGL

        Community Team

  • rugby134's avatar
    rugby134
    Aspirant
    Oct 18, 2016
    I have the most recent firmware update. I backed up my Touro and did a full re-format in NTFS using Windows 10 and the router now sees it. I'm hesitant to do the same for the WD My Book due to its size and the pre-installed drive utilities that are on it. Plus I read that external HD's with a designated power supply were a no go with the Nighthawk's. Is that accurate?
    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Oct 20, 2016

      Hi rugby134,

       

      Yes that is correct. The router will not be able to handle the power needed for the Drive to work that is why it is recommended to use the power supply of the drive for its power.

       

      JamesGL
      Community Team

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Oct 24, 2016

      Hi rugby134,

       

      We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

       

      If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

       

      JamesGL
      Community Team

      • rugby134's avatar
        rugby134
        Aspirant
        Oct 24, 2016

        I wouldn't say the issue is solved yet. I just reformatted the WD My Book 3tb in NTFS and it is still not recognized in my network. I opened up the router menu and can see it under usb attached devices but cannot move it to accepted devices. I did not select only use accepted devices. So, as it stands, I am unoble to use the My Book  via the router,  which was a primary reason for purchasing it. I also wasted a weekend reformatting and transferring data back to it.