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Forum Discussion
trying to reset my wifi name and password on nighthawk r7000
All I know is resetting a password should be easier than this.
I bought this router in 2018 and never changed the name and password that came with it.
Now I would like to.
I have the nighthawk app on my phone but its not working out. Wifi connection issues it says when I try to submit the name and password reset.
I called Netgear and spoke with someone who in the end sent me this email.
Good Day!
I would recommend the following NETGEAR articles that will provide you helpful information and troubleshooting steps.
Article 1:
URL : https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Article 2:
URL: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Every time I try the following url...
routerlogin.net. I get a page that has product photos and that basically tells me to download the nighthawk app. The links sent above I have followed and still can not see a page online that allows me to change it. Ive tried dumoing cache and tried Chrome and Safari. Still I see the same page without the controls to be able to renter a new name and password for the wifi.
Can anyone help?
4 Replies
msg2000 wrote:All I know is resetting a password should be easier than this.
I bought this router in 2018 and never changed the name and password that came with it.
Now I would like to.
I have the nighthawk app on my phone but its not working out. Wifi connection issues it says when I try to submit the name and password reset.
I called Netgear and spoke with someone who in the end sent me this email.
Good Day!
I would recommend the following NETGEAR articles that will provide you helpful information and troubleshooting steps.
Article 1:
URL : https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Article 2:
URL: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interfaceEvery time I try the following url...
routerlogin.net. I get a page that has product photos and that basically tells me to download the nighthawk app. The links sent above I have followed and still can not see a page online that allows me to change it. Ive tried dumoing cache and tried Chrome and Safari. Still I see the same page without the controls to be able to renter a new name and password for the wifi.
Can anyone help?
The Nighthawk mobile application is of very limited usefulness, and none at all in this case as you have found.
A couple of options are available. If you have a computer you can connect to your router via an Ethernet cable, that is your first choice. If not, a Wi-Fi connection should work.
You will need to find the IP address of your router. Here is a reference document. Avoid all of the recommendations to use the mobile application. You will need to dig down to the second or third option.
https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do?cid=wmt_netgear_organic
Once you find the IP address of your router, another option is to use a mobile device with a web browser. You will have to be connected to your local Wi-Fi for this to work.
Be sure that when you reset the router and use a web browser and you see the screeen about using the Nighthawk app to set up to router, keep scrolling down the the bottom of this web page to find a link to text saying that you don't have a mobile device and to click here. This starts the setup wizard using the web browser.
A 10 second press on the reset button in back then release is all thats needed.
msg2000 wrote:
Every time I try the following url...
routerlogin.net. I get a page that has product photos and that basically tells me to download the nighthawk app. The links sent above I have followed and still can not see a page online that allows me to change it. Ive tried dumoing cache and tried Chrome and Safari. Still I see the same page without the controls to be able to renter a new name and password for the wifi.
Can anyone help?
I had tried before using the instructions about resetting the router and did. I had thge computer connected via ethernet cable and had the wifi connection turned off. After doing that and clearing the browser cache I still get the same screen with the images and the option/suggestion to download the app (left side of page) or to shop for a router (right side of page)
"keep scrolling down the the bottom of this web page to find a link to text saying that you don't have a mobile device and to click here"
I had scrolled and never saw any link at the base of the screen you mentioned on that https://www.routerlogin.net/ page.
Ill try again to reset the router but I will very likely end up with that same screen.
How do I change my NETGEAR router password or network name (SSID)? | Answer | NETGEAR Support
A previously unasked question.
If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.It can get in the way of your access to things like routerlogin.net.
