trying to reset my wifi name and password on nighthawk r7000

Question

All I know is resetting a password should be easier than this.

I bought this router in 2018 and never changed the name and password that came with it.

Now I would like to.

I have the nighthawk app on my phone but its not working out. Wifi connection issues it says when I try to submit the name and password reset.

I called Netgear and spoke with someone who in the end sent me this email.

Good Day!

I would recommend the following NETGEAR articles that will provide you helpful information and troubleshooting steps.

Article 1:
URL : https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router

Article 2:

URL: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Every time I try the following url...

routerlogin.net. I get a page that has product photos and that basically tells me to download the nighthawk app. The links sent above I have followed and still can not see a page online that allows me to change it. Ive tried dumoing cache and tried Chrome and Safari. Still I see the same page without the controls to be able to renter a new name and password for the wifi.

Can anyone help?

Kitsap · Answer

msg2000&nbsp;wrote:All I know is resetting a password should be easier than this.I bought this router in 2018 and never changed the name and password that came with it.Now I would like to.I have the nighthawk app on my phone but its not working out. Wifi connection issues it says when I try to submit the name and password reset.I called Netgear and spoke with someone who in the end sent me this email.&nbsp;Good Day!I would recommend the following NETGEAR articles that will provide you helpful information and troubleshooting steps.Article 1:URL :&nbsp;https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-routerArticle 2:URL:&nbsp;https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface&nbsp;Every time I try the following url...routerlogin.net.&nbsp; &nbsp; I get a page that has product photos and that basically tells me to download the nighthawk app. The links sent above I have followed and still can not see a page online that allows me to change it. Ive tried dumoing cache and tried Chrome and Safari. Still I see the same page without the controls to be able to renter a new name and password for the wifi.&nbsp;Can anyone help?The Nighthawk mobile application is of very limited usefulness, and none at all in this case as you have found.&nbsp;A couple of options are available.&nbsp; If you have a computer you can connect to your router via an Ethernet cable, that is your first choice.&nbsp; If not, a Wi-Fi connection should work.&nbsp;You will need to find the IP address of your router.&nbsp; Here is a reference document.&nbsp; Avoid all of the recommendations to use the mobile application.&nbsp; You will need to dig down to the second or third option.&nbsp;&nbsp;https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do?cid=wmt_netgear_organic&nbsp;&nbsp;Once you find the IP address of your router, another option is to use a mobile device with a web browser.&nbsp; You will have to be connected to your local Wi-Fi for this to work.&nbsp;&nbsp;

FURRYe38 · Answer

Be sure that when you reset the router and use a web browser and you see the screeen about using the Nighthawk app to set up to router, keep scrolling down the the bottom of this web page to find a link to text saying that you don't have a mobile device and to click here. This starts the setup wizard using the web browser.&nbsp;
A 10 second press on the reset button in back then release is all thats needed.
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msg2000&nbsp;wrote:
&nbsp;
Every time I try the following url...
routerlogin.net.&nbsp; &nbsp; I get a page that has product photos and that basically tells me to download the nighthawk app. The links sent above I have followed and still can not see a page online that allows me to change it. Ive tried dumoing cache and tried Chrome and Safari. Still I see the same page without the controls to be able to renter a new name and password for the wifi.
&nbsp;
Can anyone help?

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msg2000 · Answer

I had tried before using the instructions about resetting the router and did. I had thge computer connected via ethernet cable and had the wifi connection turned off. After doing that and clearing the browser cache I still get the same screen with the images and the option/suggestion to download the app (left side of page) or to shop for a router (right side of page)&nbsp;"keep scrolling down the the bottom of this web page to find a link to text saying that you don't have a mobile device and to click here"&nbsp;I had scrolled and never saw any link at the base of the screen you mentioned on that&nbsp;https://www.routerlogin.net/&nbsp;page.&nbsp;Ill try again to reset the router but I will very likely end up with that same screen.&nbsp;

michaelkenward · Answer

How do I change my NETGEAR router password or network name (SSID)? | Answer | NETGEAR Support
&nbsp;
A previously unasked question.
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If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
It can get in the way of your access to things like routerlogin.net.
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trying to reset my wifi name and password on nighthawk r7000