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JohnnyWB's avatar
JohnnyWB
Tutor
Apr 27, 2016
Solved

Unable to do a fresh set-up wizard install on my Nighthawk AC1750

Ok, I just built a brand new computer, mainly to be used for gaming.  My Ether cable runs from the DSL Modem to the Nighthawk Wireless unit, then I ran an Ether Cable directly to my new PC and pllugged it into the MOBO.  Now I don't know if it makes a difference or not, I did not buy any type of wireless device to install on my MOBO.  I did an install of the Genie App and then the Set-Up Wizard ran but, it left out over half of my selectable settings, when I log into "routerlogin.net".  Now, I can't make any changes or do anything so my system is severely crippled.  I have uninstalled the Genie App and gone back through my computer and erased all traces of the software and attempted to get the router to re-boot and come up correctly.  Well guess what, it came up but I am connected to the internet, somehow, as I using this computer to write this.

 

Help please.

 

Johnny

Installation
  • Retired_Member's avatar
    Retired_Member
    Apr 28, 2016

    If they're greyed out that's a sign you're not in router mode? So the question is what mode is it in? Did you tinker yourself into an unknown mode?

9 Replies

  • Retired_Member's avatar
    Retired_Member
    Apr 28, 2016

    You can factory reset the router and the genie app is not required to setup the router

    • JohnnyWB's avatar
      JohnnyWB
      Tutor
      Apr 28, 2016

      Thanks for your reply but, the Gemie app, is not my problem.  Maybe I wasn't clear enough so let me attempt to clarify it.  When I log into the "routerlogin/net" so i can set up QOS, tinker with my security settings, and things of that nature I couldn't as nearly half of those features had been grayed out.  So after trying to get the set-up wizard to run again and help me re-install the software, I gave up and un-installed the software.  I am running bare and have no apparent control over my WIFI device now.

       

      Does that help any?

       

      Thanks

      • Retired_Member's avatar
        Retired_Member
        Apr 28, 2016

        If they're greyed out that's a sign you're not in router mode? So the question is what mode is it in? Did you tinker yourself into an unknown mode?