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Forum Discussion
Unable to update firmware to V1.4.1.68_1.3.28 on R7960P-NAS100
Windows 10
Microsoft Edge Browser (Version 89.0.774.63 (Official build) (64-bit))
Nighthawk X6S AC3600 MU-MIMO Smart Wi-Fi Router (Model R7960P-100NAS)
I logged into the router from my PC via wifi successfully. Once logged in I tried to update the router's firmware using both methods allowed: from a downloaded file and automatically. The router uploads/downloads the firmware, V1.4.1.68_1.3.28, reports it is loading the new firmware and reboots. It then prompts me to login again, however, the firmware version displayed (V1.4.1.50_1.3.10) is still the old one. The firmware has not been updated and the router reports that a new firmware version is available. What am I doing wrong?
10 Replies
I'm new to this thread/help session, but going through the items...seems i'm NOT alone. Going through the update process....says update successful, goes through other steps and completes normally.. go back at look at firmware status....and says i'm still at the same firmwhere level i was when i started(1.4.1.44.1.3.5 , with the NEW avail version still listed (1.4.1.68._1.3.28) have been trying to resolve this for a cpl months now. Dates on the entries seems others have been fighting same problem. And, being new to this....i cant find any resolutions listed. Anybody have any 'fixes' available to resolve yet, or know where i can find??
I have the same issue, with the same router (Netgear NightHawk R7960P), trying to update from V1.4.1.50_1.3.10 to 1.4.1.68_1.3.28.
I also have a Netgear CM1100 modem.- Tried via NightHawk app, failed.
- Logged into RouterLogin.net and used the Firmware Update Assistant, failed with the message "Unable to download GUI language file from Netgear server."
- Googled for a solution and downloaded the .zip file. Unzipped, plugged my computer directly into ethernet, and uploaded the .chk file. The system rebooted and prompted me to login again. Same firmware version as it was.
Looks like this is a common issue and there's no way I'm buying "premium" support for a failed firmware update, especially when I am doing everything correctly according to their documentation.
- Sorry, your link took me to a utility bill online portal in Packistan.
Guys,
You need to take these devices back to Costco as defective. There is no upgrade path. This is a ongoing issue and for those who discovered it after their warranty expired, have no recourse though Netgear. Its a sad truth. While I do own one of the "affected" models, mine upgraded to 1.4.1.68 without issue.
Techincally they (Netgear) should honor warrant and replace them, but they won't. My advice, get a replacement or another model, one that allows upgrade beyond 1.4.1.50 or model that uses a different FW all together.
Initially there was only a small number of users who had the issue, this has since expanded. While I'm not following it closely any longer, I do know that all avenues for upgrade:
Nighthawk App
Autocheck and update
Manual update
TFTP reflash all failed
It appears that the FW update is incompatible with certain hardware revisions, but in some cases there is only one revision llisted for a model. Netgear is not admitting fault and no one except them knows what the actual story is. You aren't going to get help if you are beyond your 1 yr warranty period.
So don't waste any more time on it. Get it replaced and move on. Consider yourself lucky for buying from a retailer with the excellent return policy.
Thanks shadowsports, I have wasted my time in this process and I am returning to Costco since they provided an extended warranty at the time of purchase. And you know what? They'd probably take it back, even with an expired extended warranty, because it's a good company who cares about customer satisfaction.
Here is my experience from Netgear support for those interested:
After commenting on this thread I received a private message: "We truly appreciate your patience as we work to resolve the firmware not upgrading with your R7960p/R8000P. As a valued member of the NETGEAR family, we will be escalating your reported issues to our Customer Care team to authorize a product RMA or possible upgrade. We kindly ask that you don't share your resolution on the forums as we will need to consider an appropriate resolution on a case by case basis."
Oh, you kindly asked? After my experience, I kindly refuse.
Wasted 2 hours on the phone with a tech who made me re-do dozens of steps, not including some I already did myself on my own time:- Nighthawk App update failure
- RouterLogin.net autocheck and update failure
- Manual update failure
- TFTP reflash failure
- Updating to V1.4.1.66 (instead of V1.4.1.68) failure
- Updating to V1.4.1.64 (instead of V1.4.1.68) failure
Then they made me change my RouterLogin.net password. So I did, so their team could access. Guess who now gets kicked off the internet 12 times a day, which wasn't even an issue before I contacted support?
Also, as a part of their "resolution," they sent me an agreement which was insulting to say the least (and of course I didn't sign it). They want me to accept terms to install non-verified beta software, but they're not liable for any damage that it's caused (exceeding $1.00 - yes ONE f***ing dollar for ANY damages / data breaches / lost profit or revenue) and removed themselves of ALL liability.
The agreement is an absolute joke and only an idiot would sign it.
I will never buy a Netgear product again, and I will forever tell everyone I know to AVOID NETGEAR PRODUCTS LIKE THE PLAGUE!I am beyond pissed off at this experience. What a garbage company. I will also go out of my way to raise this issue to Costco in every way I possibly can to get Netgear products removed from the shelves.
- "Kindly,"
A Lost Customer for Life
