Brand new BE17000 - No 2.4ghz

I just purchased this BE17000, I set up all of the wireless networks and then turned on guest. For the 2.4ghz guest wifi I gave it a name separate from the rest of them (netgear-iot) and saved the settings. Everything was working fine for about 2 days and I was able to see this separate network. Today, the network on the 2.4ghz disappeared and I cannot get it to come back.

I tried:

• turning off smart connect at which point the 2.4ghz on the normal wifi goes away and I just see -5g and -6g.
• I did a full factory reset and that did not fix the issue.
• I tried unplugging for 2 minutes and then doing a factory reset, unplugging for another 2 minutes and turning everything back on and the 2.4ghz radio will not work.
  
  
  The 2.4ghz light on the front of the router is lit, but I cannot see the network from any device and it WAS working just fine for the first couple of days that I had the router.