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I'm not savvy enough to know what "bufferbloat" is
I'm not savvy enough to know what "bufferbloat" is, but I have been having a HORRIBLE time gaming with this router. I have Frontier Fiber FiOS at 2 gigabit speed, and have to literally reboot the router mid-sessions almost EVERY time I play an online game like ARC Raiders, Fortnite, Helldivers 2 or other multiplayer online game.
I'm using a PS5 Pro plugged directly into an ethernet port on the router (no wireless ever) using a top-end 3ft cable from Infinite Cable, have set up on the PS5 Pro to use the CloudFlare DNS on the PS5's advanced network settings, assigned the PS5 a pre-set IP address and put that IP address in for the DMZ, turned off QoS, IPv6, and still am having network-wide crashes where every device - including things like family iOS devices - losing access to things like Facebook and YouTube which - again - requires a full router restart.
I have the latest publicly available version of the firmware as well and it has not helped any.
This is insane that a $600 router is this unreliable.
17 Replies
Update : finally reached out to ISP and went up in support tier. At first they said “things looked fine” on their end, but I elaborated how it seemed to ONLY have issues during gaming where the entire network would crash (router admin page was still accessible but internet across all devices was usually down for a bit right after online multiplayer gaming round of any kind would start). That seemed to get them to actually check the logs…
And so it looks like the culprit is probably faulty ONT hardware (tech said diagnostic had shown 50+ disconnects just in the past 2 days). They are coming out to replace and swap out older cat5e run from ONT to router inside the house tomorrow afternoon, so we will see if that fixes things.
Thanks for the update. Glad they seem to be proactive on this. Let us know how it goes.
You might get a CAT6A STP cable in between the ONT and your RS700. What I use with mine.
Still having issues - now even in games that I never had problems with before that don’t seem like they should need much network traffic… like Elden Ring, or pulling up leaderboards on Astro Bot. Both having disconnects.
What the hell, Netgear?!
Been using my RS700 with Division 2 gaming and haven't see any issues. Most issues seen were with the gaming services.
These games work if you directly connect the console to the ONT?
Is the RS 700 using detected ISP DNS or are you using custom DNS? Cloudfare or Quad 9?
Had a power OFF of the ONT and RS router for 1 minute then back on been performed?
Checking speeds thru the RS router to speed with a ethernet connected PC and ooklas installable speed test app?
I am looking online at my chat records w/ friends and I first started seeming to notice the issue mid-November and started trying to troubleshoot it (but whatever I did seemed to not fix the issue fully each time, as it would come back and require a full reboot).
I know the issue of disconnects has been intermittent for a while now, but I couldn't say exactly when it started happening. I do know I upgraded my speed on June 6th with Frontier, and then got the router and hooked up around that same time (the router says it was delivered that exact day, too). I honestly can't clearly recall which happened first, but I do know I had no issues w/ Frontier before the upgrade from 1Gbit to 2Gbit nor with the Nighthawk RAX70.
And in any case, why is it that after a router restart on the RS700, the issue is (temporarily) fixed for the next day or so?So it didn't happen before you changed your frontier speeds and gateway? Before, everything worked fine (using the RS700)?
I still don't understand though - why would this only start happening when I upgraded the router and the service to 2Gbit from Frontier? I had zero issues before. I just wanted faster service that didn't slow down gaming when someone was streaming a movie in another room.
I guess I could try to disconnect the ethernet cable going into the router and hook that into it, since it goes through the attic down in to the wall... and back out at a similar space... That just means my entire network goes down then since that's the one cable going to the garage.
Oh I didn't realize that - all it says on the XGS-PON ONT Model FRX523 is that it's a Frontier Communications branded device. I never saw "Nokia" on it anywhere. It's in my garage. I'm not really able to easily connect my PS5 Pro to it directly along with a test display of some kind out there and then play a few rounds of ARC Raiders to see if the connection stays stable for a day or 2 after a reboot of the router.
Surely there's some other way to figure out what's causing this, right? Or should I call Frontier and tell them to swap out my PON for another? I'm reading threads about how that causes issues, too...If there are others seeing issues ith your particular ONT or services, I would get with the ISP and have them check all up to there ONT.
One test would be to connect the PS to the ONT directly and see if you noticed same thing with a direct connection, if you do, then it would the on the ISP side where this issue is.
Oh I didn't realize that - all it says on the XGS-PON ONT Model FRX523 is that it's a Frontier Communications branded device. I never saw "Nokia" on it anywhere. It's in my garage. I'm not really able to easily connect my PS5 Pro to it directly along with a test display of some kind out there and then play a few rounds of ARC Raiders to see if the connection stays stable for a day or 2 after a reboot of the router.
Surely there's some other way to figure out what's causing this, right? Or should I call Frontier and tell them to swap out my PON for another? I'm reading threads about how that causes issues, too...
Your gateway is a nokia.
I just mean to try it directly connected to the gateway.
Do you have the same issues with the PS5 plugged directly into the Nokia?
...the PS5 plugged directly into the Nokia?
The "Nokia?"
What are you talking about?
As I said before... the PS5 Pro is plugged directly into one of the ethernet ports on the back of the Netgear RS700 using the 3ft long version of this cable.
