NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
I've just bought a RS200 to replace my R7800
Interesting ... I've just bought a RS200 to replace my R7800 and I get a very similar problem.
I find everything connected to the router loses internet connection but I can still ping the router 192.168.1.1 (same as you)
All the router lights stay lit but none of them are flashing showing that there is no WiFi, Internet or wired traffic.
It stays in this state for 5 minutes then it reboots itself ... ie. all the white lights go out, the power light turned orange and the router boots. After the normal boot time all the lights come back on and all my devices can access the internet again.
I have found a way to 100% recreate the problem. All I need to do is run my BroadBandSpeedChecker App on my phone. This is the Android App version of http://broadbandspeedchecker.co.uk which does a WiFi speed check followed by a Download/Upload speed check. When I start the WiFi check it lasts less than a second before the RS200 is hung.
I've opened a support case which has been escalated twice, currently awaiting a call from Level 2 support
4 Replies
Replies have been turned off for this discussion
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Protection Engine and Traffic Meter.Please give feedback to the question presented...
Thanks for the interest FURRYe38 but I'm unable to answer your questions about the firmware due to NDA agreements with Netgear about the problem.
The Mfr and model of the ISP is irrelevant as is the LAN cable. Your suggestions etc are possibly relevant to Joe Public with a consumer-level understanding of routers but I think our diagnosis of the problem has moved past that point.
Ok so you got a beta from NG. Thats fine.
ISP is relevant to the problem and helps us try to help you out and is what the forums are here for. Since you don't seem to want to give feedback, I recommend keeping in contact with NG support. Good Luck.
