RS700 - Firmware problems ongoing

Question

Firmware version is currently v1.0.9.16 because the updated version v1.0.9.6 basically nuked the router and nothing would connect to the internet. I reverted it back to the v1.0.7.96 version and still had trouble getting that to work correctly. there is apparently a trial version firmware out there but I cannot seen to locate a legit download for it without contacting user: "BH_C NETGEAR Expert"

Trial firmware v1.0.9.101_25.7.19 which is supposed to be for the RS700 fixes the issues described in multiple threads in this RS700 forum. I have discussed the issues for the better part of 4 hours with netgear support, being promised a call back, which never happened either time, and I had to call them back to try to fix the problems with the router. Then after being on the phone with them until 3:00am trying to fix the problem, they closed my case and the problems are still not fixed.

Problems:

#1. As others have stated, router is online and then loses connectivity (orange internet light) around 3 am and never regains stability until a reboot. Once the reboot is performed, not all devices will auto-reconnect to the network.

#2. Netgear support in general is less than helpful and gives inaccurate information as to when a callback is going to happen, if it even does. When the router is being used for work-from-home functionality and is malfunctioning, that causes a serious problem, which was explained to their support reps as well.

For some reason, this router went from being solid, to being a complete pillar of garbage after the firmware was auto-updated. Yes i do have a case number (closed by netgear without resolution) and yes I appear to be among the many people beyond frustrated and fed-up with the quality and service of Netgear products. If there is anything that will fix this problem, trial version or tested and proven, i am willing to try it at this point as setting up yet another multi-hundred dollar router is not an option for me and this router is less than a year old.

Thank you in advance for any help anyone is able to offer on getting this fixed.

FURRYe38 · Answer

No. Protection Engine. This is a feature on the routers WEB page under security.
Disable IPv6 on the routers web page using a web browser.&nbsp;
You'll need to check this when your at the router.

FURRYe38 · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?&nbsp;
Using ISP Detected DNS or custom DNS?
Is IPv6 and Protection Engine enabled on the RS router?&nbsp;
&nbsp;

400feetup · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
AdTran devices, ONT is 632v Model. Firmware is possibly 24_5-1-d

Using ISP Detected DNS or custom DNS?
It is ISP DNS passed on to the router.

Is IPv6 and Protection Engine enabled on the RS router?
It is whatever is default. I have not modified any of those settings since reverting the firmware.

As an example, Arlo cameras work but the Wyze ones show offline and the Simplisafe system camera is able to stream video.

FURRYe38 · Answer

Can you try disabling IPv6 and protection engine next time you have newer FW loaded or the one version of FW you go from the NG Expert and let us know the results.&nbsp;

400feetup · Answer

A couple questions:1. when you say protection engine, you are referring to the Armor protection?&nbsp;2. where in the app on the phone do i go to disable ipv6 at? I am not home and cannot access the router web interface remotely for some reason.

Forum Discussion

RS700 - Firmware problems ongoing

5 Replies