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DoraLC's avatar
DoraLC
Aspirant
Nov 21, 2025

RS700 firmware 1.0.9.16 issue

Hi all,

I updated the FW to 1.0.9.16 from 1.0.7.96. The Internet LED light turns red around 1 hour after updating the FW. When the internet LED is red, no network for the devices even the PC connected by wire. I try to solve it by rebooting the router and the modem. But this didn’t help. I have to reboot the router every hour. Then I roll back the FW to 1.0.7.96. This seems rolling back FW solved the problem. 

rs700

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 21, 2025

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    Was protection engine enabled on the routers web page? 

    Is IPv6 enabled on the routers web page?

    Using ISP DNS or custom DNS?

    Which ISP are you connected with? 

     

    • DoraLC's avatar
      DoraLC
      Aspirant
      Nov 23, 2025

      Thanks for your reply. Don’t know the model number of the modem . The mfr is Huawei. The LAN cable is a 5 meters length Schneider CAT6 cable. 

      All settings are default setting. And now the problem is resolved by rolling back the FW to 1.0.7.96

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 23, 2025

        Please specify details of the questions presented. 

         

        There have been some issues that NG is aware of and would need more feedback regarding newer FW working with questions presented. 

        WIll need specific model information from ISP modem as well. There maybe a router built in to the ISP Mode. Need to check for this.