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Forum Discussion
Two Issues...Need Help Please!
Hi, I have been losing my mind with this two ongoing issues with my RS500....if people can help with either, much appreciated.
- My Echo Show 5 3rd Gen (Newest version) keeps freezing every day, usually in the same hour of 3pm. In fact, the past two days, it froze at 3:01pm each day. Amazon has been no help, just telling me to do a factory reset. I have told them that I have done so multiple times, have tried changing clock faces, unplugged, etc. They did say it could be connected to an issue with my router, but not WHAT exactly. Since it is the same hour, I thought maybe a lease issue, DHCP, etc. I also tried turning off IPV6, but same issue. Yesterday, I tried assigning it an IP address, hoping that would stop it from dropping, freezing...but nope, froze again today right at 3:01pm. I am at a complete loss and I know there are a million settings in the router but I do not know what else to try. I have also turned off the Protection engine, toggling that both ways, same for QoS. Can anyone suggest anything else? Oh, and I have tried having it on 2.4 and 5ghz. No change.
- Not sure if related, but lately my RDP connection has been horrible. I rdp into a laptop in another part of the house. The laptop is connected on wifi to an extender device, has always been fine until the past couple of weeks. Now it is slow to connect to the machine, and then keeps dropping. The wifi connection for the laptop is strong and the speedtests come back at about 200mbps. I have 1.5gbps into the house...my desktop tests at that all day, no problem, and the wifi on my phones on AX comes back at around 1gb speeds. But the RDP still is a mess. I have tried tuning down the color to 16bit, turned off most options, tried setting at 56k modem, etc. No change.
- I know I said two issues, but noting this in case related....my phone on wifi keeps having things like Twitter, Reddit stop updating. Like, if I click on a notification, it says cannot load. I toggle wifi and it all works again. I have set my DNS to various options like 1.1.1.1, 9.9.9.9, quad8, etc. As noted, tried turning off IPV6. Set to auto for most things, I have Xfinity and it supports DHCP, IPV6, etc.
Not sure if everything is symptomatic of one issue. Hoping experts here can tell me something I have missed. Also posting in the Reddit community. Thanks
3 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
If IPv6 is enabled, try using custom IPv6 DNS like Cloudfare or Quad9.
Try your Echo at a different location with a different router to see if problem follows or not.
Keep in contact with the Mfr of the Echo Show regarding there product. Might a faulty as well. Try a 2nd device?
Hi, it is the latest fw, 1.2.7.2 or something like that. Tried updating multiple times, says no updates.
Modem is Motorola mb8600 docsis 3.1. I own it, not Xfinity.
Yes, I set everything to auto again hoping would fix issue.
I mentioned I tried this for ipv6.
I have tried the echo with this router and my old Asus one. Problem only happens on Amazon Echo on the RS500 router.
Thanks
lately my RDP connection has been horrible.
Maybe install iperf3 for windows on both PCs, and use that to measure the network speed between the two devices.
