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Forum Discussion
When I have all devices dropping off the internet this is a major problem
I am experiencing the same issue for the past few weeks. This is a router/firmware issue that Netgear needs to resolved urgently. When I have all devices dropping off the internet this is a major problem. I did not experience this on the previous version or any previous router. Happy for Netgear to supply me an alternative router that works.
2 Replies
What devices are dropping off the internet? Wireless and wired devices?
What router model is this?
What FW version is loaded on the router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesIs IPv6 or Protection Engine enabled on the router?
Has a factory reset and setup from scratch been performed since last FW update?
Details are key. Just because ALL devices drop off, doesn't mean its a router issue. We dont even know what router or modem its connected to. And when all drop off, we also have to check the signal from the ISP as that's suspicios until proven otherwise. So details of your setup, what actually happens, what you've tested, and if the ISP has checked it (and how)
