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Forum Discussion

Buildster's avatar
Buildster
Aspirant
Nov 28, 2019
Solved

Add ReadyNAS to ReadyCloud app

Hi guys,  Under my ReadyCloud account I successfully discover my ReadyNAS device. I then click manage and get ReadyNAs admin page.  However, I still can't see it in my ReadyCloud application I ins...
  • JohnCM_S's avatar
    JohnCM_S
    Dec 03, 2019

    Hi Buildster,

     

    You can only have one ReadyCLOUD/myNETGEAR account that has management access, which is the account that you used in joining the NAS to ReadyCLOUD. You can invite the other two users to access the shared folders via ReadyCLOUD. You may check this article on how to invite users to access the shares via ReadyCLOUD.

     

    Regards,

Buildster's avatar
Buildster
Aspirant
Nov 28, 2019

Marc_V 

Hi,

Thanks for your reply.

I attached the screenshot from the Cloud tab of the Admin page.

I can see it says Internet Unavailable.

Is it the reason why RN is not displayed uner ReadyCloud?

Also, could you please advise or share a link where I could read how to configure RN to get the Internet access.

Thanks and Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Nov 28, 2019

Hi Buildster,

 

Your NAS should be able to connect to the Internet automatically after you connect it to your existing network that has an active Internet connection.

 

If you have a working Internet connection but your NAS is still not able to connect to the internet, you can try assigning a static DNS addresses on the NAS. You can do that by logging in to the NAS admin page then go to Network. Click the gear icon of the interface that has an active connection (This interface is colored green), then go to Settings. On the pop-up window that will appear, you can go to IPv4 tab. You will see there the DNS entries. You may try adding your Google's DNS address (8.8.8.8 or 8.8.4.4) and your router's IP address on the DNS entries.

 

Regards,

  • Buildster's avatar
    Buildster
    Aspirant
    Nov 28, 2019

    JohnCM_S 

    Hi,

    I did it and now the Internet seeems to be avialable.

    However, now when I retry to discover my ReadyNAs in ReadyCloud portal it can no be discovered.

    Checked S/N many times and still no luck.

    As you can see in my first message when the Internet was unavailable I could successfully discover it by S/N.

    Regards,

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      Nov 28, 2019

      Hi Buildster,

       

      What is the status of Service when you go to the Cloud tab? Both Internet and Service should have a green check so you can connect the NAS to the ReadyCLOUD.

       

      Is the ReadyCLOUD On-Off slider, selected to ON?

       

      Regards,

      • Buildster's avatar
        Buildster
        Aspirant
        Nov 28, 2019

        JohnCM_S 

        Hi,

        Internet Available - green tick

        Services Available - green tick

        ReadyCLOUD status - ON

        Please see the screenshot attached

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