Forum Discussion

Luminary

May 27, 2020

Solved

ReadyCLOUD unable to add new user

I am attempting to add a new user to readycloud but no shares are listed other than homedirectories of existing users. I have tried using Firefox, edge, and safari browsers. I can see shares of local NAS. Remote NAS shares do not show up in browser. Using readycloud app shows all shares normally on pc and Mac.

anyone have any ideas?

McRob1
May 31, 2020
Yes it works again.

8 Replies

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Marc_V
NETGEAR Employee Retired
May 27, 2020
McRob1

There is currently an issue that is being worked on with ReadyCloud portal. Desktop or mobile apps is not affected. As a workaround kindly use the apps for now.

Thank you for understanding.

HTH
- McRob1
  Luminary
  May 27, 2020
  Is there any way to add a new user?
  - Marc_V
    NETGEAR Employee Retired
    May 27, 2020
    McRob1
    
    You should still be able to invite users to access ReadyCloud shares you have but they will have to use the Desktop app or Mobile app.
    
    Adding users, you will have to invite them using their created MyNETGEAR account.