NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Damia's avatar
Damia
Guide
Nov 16, 2015
Solved

ReadyCloud - local user already exists.

I previously had same username and password for redycloud and lacal access whan i trying to do this now it won't allow me to as pops message local user alredy exist ,it there work around this

 

Redynas 312-os6.4.0

  • Hi Damia,

     

    Kindly make sure to NOT use a username that is the same as with any local username or share name configured on the NAS.  

     

    Let us isolate the problem.  Kindly answer the questions below:

     

    a. Do you already have an existing ReadyCLOUD account that serves as the administrator ReadyCLOUD acccount for your RN312?

    b. Is this the main ReadyCLOUD account for your RN312 that you are trying to create?

     

    Kindly post screenshots of the error message you have encountered and screenshots where and how did you get the error message.  Make it detailed as possible stating your concern.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team 

1 Reply

Replies have been turned off for this discussion
  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi Damia,

     

    Kindly make sure to NOT use a username that is the same as with any local username or share name configured on the NAS.  

     

    Let us isolate the problem.  Kindly answer the questions below:

     

    a. Do you already have an existing ReadyCLOUD account that serves as the administrator ReadyCLOUD acccount for your RN312?

    b. Is this the main ReadyCLOUD account for your RN312 that you are trying to create?

     

    Kindly post screenshots of the error message you have encountered and screenshots where and how did you get the error message.  Make it detailed as possible stating your concern.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team 

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More