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ReadyNas cannot connect to READYCLOUD
I am having trouble connecting my Netgear Nas 104 to ReadyCloud.
I am using Software 6.8.1
I am able to see the Nas in the ReadyCloud and am signed in, but I cannot bring it online through the portal.
Everytime I try to turn on Ready Cloud on the “Cloud” page, II enter my credentials andI am given the following message:
“Something is preventing the Readynas from connecting to the ready cloud server. Please reboot your readynas and Try again.”
When I go to readygear.netgear.com the nas is there but will not show any of the files.
I am sure of my user name and password and have also confirmed that it is registered to my email address <REDACTED> user name is <REDACTED>
Lastly, I am able to see my files through my computer network fine, just not the Ready Cloud.
I would like to include my log but not sure which one to send you.
Please help!!!
First off, Is there any way to make this a closed discussion? I don't want other people answering questions meant for me.
Secondly, please look at the thread. We are now going around in circles. I have already answered that I have tried to create new accounts. I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL. I need someone to look at the logs which were sent. If needed, I would like someone to login and see whats happening.
I have been thorugh the trouble shooting steps.
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You are seeing the two green checks on the cloud tab ( https://nas-ip-address/admin )?
- Yes. Both Green.
Here is the log from "readynasd" from when I tried to login today.
Sep 29 18:57:45 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
Sep 29 18:57:54 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
Sep 29 19:07:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:07:57 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:08:07 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
Sep 29 19:08:44 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
Sep 29 19:09:23 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:23 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:49 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:11:41 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:11:56 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
Sep 29 19:11:57 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:12:03 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
Sep 29 19:12:03 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
I have exactly the same problem on my ReadyNAS 102.
Already had contact with Netgear through this forum.
Emailed the logfiles on april 21st. Still waiting for a response.
Also the transfer speeds are quit slow.
Read: +/- 6.5 MB/s
Write: +/- 19 MB /s
Even when the NAS is directly connected with my computer.
Don't know if this has something to do with the ReadyCloud errors.
Kind regards.
- I alraedy tried to make a new MyNetgear account. Didn’t work.
First off, Is there any way to make this a closed discussion? I don't want other people answering questions meant for me.
Secondly, please look at the thread. We are now going around in circles. I have already answered that I have tried to create new accounts. I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL. I need someone to look at the logs which were sent. If needed, I would like someone to login and see whats happening.
I have been thorugh the trouble shooting steps.
Can you check to see if there is a remnant of your ReadyNAS in any of your ReadyCLOUD accounts? If so, delete it and try again. If still having a problem rejoining, please enable Secure Diagnostics mode and PM me your code.
- My problem was solved, but maybe giving directions on how to do that woluld help others.
If you're still having issues, please enable SDM and send me a PM with your 5 digit code and I can do a complete reset olf ReadyCLOUD for you.
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