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popgun68's avatar
popgun68
Aspirant
Sep 29, 2017
Solved

ReadyNas cannot connect to READYCLOUD

I am having trouble connecting my Netgear Nas 104 to ReadyCloud. I am using Software 6.8.1 I am able to see the Nas in the ReadyCloud and am signed in, but I cannot bring it online through the po...
Desktop client
Discovery
Mobile client
ReadyCLOUD Portal
  • popgun68's avatar
    popgun68
    Oct 13, 2017

    First off, Is there any way to make this a closed discussion?  I don't want other people answering questions meant for me.

     

    Secondly,  please look at the thread.   We are now going around in circles.  I have already answered that I have tried to create new accounts.  I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL.  I need someone to look at the logs which were sent.  If needed, I would like someone to login and see whats happening.

    I have been thorugh the trouble shooting steps. 

StephenB's avatar
StephenB
Guru - Experienced User
Sep 29, 2017

You are seeing the two green checks on the cloud tab ( https://nas-ip-address/admin )?

  • popgun68's avatar
    popgun68
    Aspirant
    Sep 29, 2017
    Yes. Both Green.
    • popgun68's avatar
      popgun68
      Aspirant
      Sep 29, 2017

      Here is the log from "readynasd" from when I tried to login today.  

      Sep 29 18:57:45 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
      Sep 29 18:57:54 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
      Sep 29 19:07:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:07:57 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:08:07 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
      Sep 29 19:08:44 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
      Sep 29 19:09:23 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:23 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:09:49 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:11:41 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:11:56 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
      Sep 29 19:11:57 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
      Sep 29 19:12:03 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
      Sep 29 19:12:03 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages

      • Marty_M's avatar
        Marty_M
        NETGEAR Employee Retired
        Oct 03, 2017

        Hello popgun68,

         
        Please try setting static DNS address on the NAS like 8.8.8.8 and check it will make any difference. Also may I ask for copy of the complete logs of the NAS, you may use file sharing website like wikisend and just Private Message(PM) me the download link. Do not post the link here on the thread. 
         
        Regards,
        Marty_M 
        NETGEAR Community Team

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