ReadyNAS Can't Connect to ReadyCloud- RN102

Hi Community.

I have been using my RN102 successfully as a backup for google drive and local archive/local access (still works fine).

I wanted to turn on readycloud access to start using remote access, but came across some issues.

I discovered I was affected by this issues from 2017:

https://kb.netgear.com/000038517/Why-can-t-I-access-my-ReadyNAS-system-using-ReadyCLOUD

luckly no lost data.

However, when I tried to re-enable readycloud, I came across another issue:

"Something is preventing the ReadyNAS from connecting to the ReadyCLOUD server"

https://community.netgear.com/t5/ReadyNAS-Cloud-Storage/Readnas-cannot-connect-to-readycloud/m-p/1494334#M9942

I am guessing I have the same issue -> "Netgear engineers connected to my NAS via ReadNAS Diagnostic mode and removed a corrupt Config file. Once they removed the config file, I was able to connect to ReadyCLOUD. "

There does not seem to be instructions on how to delete this rogue config file...has anyone discovered how to do that? or are we still forced to pay for support to fix this issue?

(I am using latest software, I can access admin page locally on LAN, but just can't enable readycloud locally as I get the

MountainMak
Jul 10, 2020
Just a follow up to let everyone know the progress..

I worked with John on a few attempts to fix including reinstalling the os ... none of them worked.

I finally did the long fix by backing everything up on an old NAS collecting dust in the closet where support ended (Iomega Storcenter x2)... then doing a full factory reset.

that fixed the problem. NAS is now functioning as expected. Not sure what the root cause was but guessing some corruption in some file... just not worth the time to dig into.

Now just restoring ...

Thanks for all the support everyone.

Cheers

6 Replies

JohnCM_S
NETGEAR Employee Retired
Jun 20, 2020
Hi MountainMak,

Welcome to the Community!

Can you download the ReadyNAS system logs then provide it to us. We will try to check what the issue is. You can upload the logs to a file-sharing site then send me the download link via private message.

Regards,
- Sandshark
  Sensei
  Jun 20, 2020
  You should not assume that a similar symptom always has the same solution. There are many reasons that your NAS might not see the ReadyCloud server.
  
  Does your NAS see the ReadyNAS OS updates available? If not, then the cause of your problem is likley in your IP configuration, especially if you have set a static IP address.
  - StephenB
    Guru
    Jun 20, 2020
    Sandshark wrote:
    
    Does your NAS see the ReadyNAS OS updates available? If not, then the cause of your problem is likley in your IP configuration, especially if you have set a static IP address.
    
    Start by looking for the two green checkmarks on the cloud page of the web ui.