NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS Can't Connect to ReadyCloud- RN102
Hi Community. I have been using my RN102 successfully as a backup for google drive and local archive/local access (still works fine). I wanted to turn on readycloud access to start using remote ...
Just a follow up to let everyone know the progress..
I worked with John on a few attempts to fix including reinstalling the os ... none of them worked.
I finally did the long fix by backing everything up on an old NAS collecting dust in the closet where support ended (Iomega Storcenter x2)... then doing a full factory reset.
that fixed the problem. NAS is now functioning as expected. Not sure what the root cause was but guessing some corruption in some file... just not worth the time to dig into.
Now just restoring ...
Thanks for all the support everyone.
Cheers
Hi MountainMak,
Welcome to the Community!
Can you download the ReadyNAS system logs then provide it to us. We will try to check what the issue is. You can upload the logs to a file-sharing site then send me the download link via private message.
Regards,
You should not assume that a similar symptom always has the same solution. There are many reasons that your NAS might not see the ReadyCloud server.
Does your NAS see the ReadyNAS OS updates available? If not, then the cause of your problem is likley in your IP configuration, especially if you have set a static IP address.
Yes I can see updates, system can check and tell me it is at the latest version. 6.10.3
I looked at my logs and saw the users getting deleted in march 2017 as per the the criteria listed. I was not assuming ... just guessing (and hoping there would be more transparancy of the root cause) :)
No static ip configured, the NAS is wired into my orbi RBK50 configured for AP mode that is connected to my ATT/FTTH Gateway/router.
I also have the google drive app installed on my NAS and it works fine... just readycloud seems to be the issue.
I see one green checkmark (internet available)...
I will grab the logset and pass on to JohnCM_S
Thanks for all the good questions... I beleive I investigated all those options already ...
Cheers
MountainMak wrote:
I looked at my logs and saw the users getting deleted in march 2017 as per the the criteria listed. I was not assuming ... just guessing (and hoping there would be more transparancy of the root cause) :)
There are quite a few posts here on the 2017 issue. Netgear did take responsibility, so I don't understand your transparency comment.
In any event, the issue at hand is getting ReadyCloud to work for you in 2020. Hopefully JohnCM_S will be able to help with that.
There are alternatives to ReadyCloud btw - you could for instance switch to OwnCloud.or NextCloud.
Just a follow up to let everyone know the progress..
I worked with John on a few attempts to fix including reinstalling the os ... none of them worked.
I finally did the long fix by backing everything up on an old NAS collecting dust in the closet where support ended (Iomega Storcenter x2)... then doing a full factory reset.
that fixed the problem. NAS is now functioning as expected. Not sure what the root cause was but guessing some corruption in some file... just not worth the time to dig into.
Now just restoring ...
Thanks for all the support everyone.
Cheers
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
