Forum Discussion

Aspirant

Sep 29, 2017

Solved

ReadyNas cannot connect to READYCLOUD

I am having trouble connecting my Netgear Nas 104 to ReadyCloud. I am using Software 6.8.1 I am able to see the Nas in the ReadyCloud and am signed in, but I cannot bring it online through the po...

popgun68
Oct 13, 2017
First off, Is there any way to make this a closed discussion? I don't want other people answering questions meant for me.

Secondly, please look at the thread. We are now going around in circles. I have already answered that I have tried to create new accounts. I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL. I need someone to look at the logs which were sent. If needed, I would like someone to login and see whats happening.
I have been thorugh the trouble shooting steps.

kohdee

NETGEAR Expert

Oct 18, 2017

Can you check to see if there is a remnant of your ReadyNAS in any of your ReadyCLOUD accounts? If so, delete it and try again. If still having a problem rejoining, please enable Secure Diagnostics mode and PM me your code.

Retired_Member
Oct 19, 2017
This issue is fixed when old ReadyCLOUD registration file is removed.
- popgun68
  Aspirant
  Oct 19, 2017
  My problem was solved, but maybe giving directions on how to do that woluld help others.
  - jeffreydb
    Aspirant
    Oct 19, 2017
    Yes, please tell us how this was fixed.
- jeffreydb
  Aspirant
  Oct 21, 2017
  Hi Deniro,
  
  Which file do I need to remove?
- willyb
  Aspirant
  Oct 23, 2017
  Please advise how to remove ReadyNAS registration file.
  - Retired_Member
    Oct 24, 2017
    Hello willyb
    
    ReadyCLOUD registration file is /opt/readycloud/etc/registration.conf,you can move this file to create a backup then register ReadyCLOUD again.
    
    command is
    
    #mv /opt/readycloud/etc/registration.conf /opt/readycloud/etc/registration.conf.bak
    
    if the issue is fixed,please pm me with the content of your old registration.conf,I need to reproduce the issue in house.