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ReadyNas cannot connect to READYCLOUD
I am having trouble connecting my Netgear Nas 104 to ReadyCloud.
I am using Software 6.8.1
I am able to see the Nas in the ReadyCloud and am signed in, but I cannot bring it online through the po...
First off, Is there any way to make this a closed discussion? I don't want other people answering questions meant for me.
Secondly, please look at the thread. We are now going around in circles. I have already answered that I have tried to create new accounts. I NEED THIS BUMPED UP TO A HIGHER SUPPORT LEVEL. I need someone to look at the logs which were sent. If needed, I would like someone to login and see whats happening.
I have been thorugh the trouble shooting steps.
You are seeing the two green checks on the cloud tab ( https://nas-ip-address/admin )?
Yes. Both Green.
Here is the log from "readynasd" from when I tried to login today.
Sep 29 18:57:45 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
Sep 29 18:57:54 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
Sep 29 19:07:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:07:57 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:08:07 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
Sep 29 19:08:44 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
Sep 29 19:09:23 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:23 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:38 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:39 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:251 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:09:49 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:11:41 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:11:56 CHUCKSNAS104 readynasd[2330]: cloud_set_owner.c:1226 rcloud_IsRegistered() error=`Owner already exists`
Sep 29 19:11:57 CHUCKSNAS104 readynasd[2330]: cloud_get_owner.c:512 READYCLOUD ERROR: not well-formed (invalid token) at line 1
Sep 29 19:12:03 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_Packages
Sep 29 19:12:03 CHUCKSNAS104 readynasd[2330]: Cannot open /var/lib/apt/lists/egnyte-cdn.egnyte.com_storagesync_netgear6_en-us_dists_6.8_egnyte_binary-armel_PackagesHello popgun68,
Please try setting static DNS address on the NAS like 8.8.8.8 and check it will make any difference. Also may I ask for copy of the complete logs of the NAS, you may use file sharing website like wikisend and just Private Message(PM) me the download link. Do not post the link here on the thread.
Regards,
Marty_M
NETGEAR Community TeamThanks. Just sent you a PM.
Hello popgun68,
Please try setting static DNS address on the NAS like 8.8.8.8 and check it will make any difference. I do have several questions would like to verify.1. Have you tried accessing the NAS from different PC or network?
2. What error are you getting when try to connect to readycloud?
3. Have you tried creating new readycloud account?
Regards,
Marty_M
NETGEAR Community TeamI have tried a couple of times to connect with other new accounts. But I get the same message. I took a screen shot of what it states, attached.
It does not work from another pc either.
My Ready cloud software on my Win 10 pro, shows the NAS, but off line and it will not let me connect.
Same for the web page, It shows the connected nas but will not show me folders inside.
Can I get someone to login and look?
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